Showing results for 
Search instead for 
Did you mean: 
Level 1

Chat and phone doesnt work

When I click on Help it does not let me start a chat or a phone call.
2 Comments 2
QuickBooks Team

Chat and phone doesnt work

Don't sweat, @user47045. I'm here to ensure you can contact one of our support agents.


Before we proceed, may I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Online (QBO). Just click on Reply and provide further details so we can address them from here.


One of the possible reasons why the Help button isn't allowing you to start a chat or a phone call is that your browsers' stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.


Let's try logging in to your QBO account using a private or a different browser. This way, we can check if it's a browser data issue. 


Here's how:


  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

If this works, it means that you need to clear the browser's cache so the system can start fresh. 


If you get the same result, I suggest using our QuickBooks test drive to contact our Phone Support Team.


Also, you can refer to this article for the different types of support we offer at Intuit and its availability: Support hours and types.


You can always get back to here in the Community if you have any other questions. I'll be more than happy to assists you. Wishing you all the best.

QuickBooks Team

Chat and phone doesnt work

I'm back to ensure everything is up and running, @user47045.


Were you able to click the Help button after the troubleshooting steps I shared? I can provide further assistance if you encounter any issues with this.


I'll be around if you need more help with your concern. Wishing you all the best.

Need to get in touch?

Contact us