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Level 1

Check register disappeared, reports show data

I have used Premier Nonprofit Edition 2010 since 2010 with no problems. Now my check register has disappeared along with 9 years of entries. I can print profit and loss reports with all the data. Any ideas about restoring the check register? The information must be somewhere for the reports to show it.

Solved
Best answer 07-02-2019

Accepted Solutions
Level 2

Re: Check register disappeared, reports show data

Hi wina, how are you?

 

It seems to me that you have Data Damage on the file. Usually to take care of Data Damage there are a few steps to take. Which I will describe them below followed by the article.


1. Re-Sort all lists in your company file

-- https://quickbooks.intuit.com/community/Help-Articles/Re-sort-lists/m-p/201481

2. First Rebuild the company file then Verify the file to check of remaining errors

-- https://quickbooks.intuit.com/community/Help-Articles/Resolve-data-damage-on-your-company-file/m-p/2...

3. Run the QuickBooks File Doctor

-- https://quickbooks.intuit.com/community/Help-Articles/Fix-company-file-and-network-issues-with-Quick...

Those are the proper Data Damage Troubleshooting steps to resolve Data Damage on a company file. Keep in mind that the QuickBooks File Doctor should only be used when steps 1 and 2 did not fix the issue.

You can repeat the steps if you wish but keep in mind 2 thing as you are working on your QuickBooks Data.

1. Never do the steps over the network (always have the file on the C: Drive of your computer where your QuickBooks is installed

2. Never work on the original copy of the file, ALWAYS, use a copy.

Just in case something goes wrong the original is untouched and if the copy ends up getting fixed, just replace the original file (by saving the original file on a different folder) with the copy that was just fixed.


In your situation, I would try the QuickBooks File Doctor first (step 3), check the file if the information came back. Then do steps 1 and 2.

 

I hope this helps and let us know how everything turns out.

Thank you for reaching out.

View solution in original post

2 Comments
Level 2

Re: Check register disappeared, reports show data

Hi wina, how are you?

 

It seems to me that you have Data Damage on the file. Usually to take care of Data Damage there are a few steps to take. Which I will describe them below followed by the article.


1. Re-Sort all lists in your company file

-- https://quickbooks.intuit.com/community/Help-Articles/Re-sort-lists/m-p/201481

2. First Rebuild the company file then Verify the file to check of remaining errors

-- https://quickbooks.intuit.com/community/Help-Articles/Resolve-data-damage-on-your-company-file/m-p/2...

3. Run the QuickBooks File Doctor

-- https://quickbooks.intuit.com/community/Help-Articles/Fix-company-file-and-network-issues-with-Quick...

Those are the proper Data Damage Troubleshooting steps to resolve Data Damage on a company file. Keep in mind that the QuickBooks File Doctor should only be used when steps 1 and 2 did not fix the issue.

You can repeat the steps if you wish but keep in mind 2 thing as you are working on your QuickBooks Data.

1. Never do the steps over the network (always have the file on the C: Drive of your computer where your QuickBooks is installed

2. Never work on the original copy of the file, ALWAYS, use a copy.

Just in case something goes wrong the original is untouched and if the copy ends up getting fixed, just replace the original file (by saving the original file on a different folder) with the copy that was just fixed.


In your situation, I would try the QuickBooks File Doctor first (step 3), check the file if the information came back. Then do steps 1 and 2.

 

I hope this helps and let us know how everything turns out.

Thank you for reaching out.

View solution in original post

Level 1

Re: Check register disappeared, reports show data

Thank you DanielS81. Will try.

 

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