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CTaylor1040
Level 1

Client would like to edit her Find a ProAdvisor review

Is it possible for a client to edit their review left on a Find a ProAdvisor page?  I haven't found anything posted on the community board about this, and my client doesn't see a way to make an edit.

 

Thank you in advance,

Cheryl

Solved
Best answer October 30, 2020

Best Answers
MaryAnn_E
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

Hello there, @CTaylor1040.

 

 

Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it. 

 

If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:

 

  • Full Name (as it appears on the ProAdvisor Profile)
  • The email address linked to the ProAdvisor Profile
  • The Postal Zip code used in the ProAdvisor Profile
  • The URL for the ProAdvisor's public profile
  • The exact text of the review in question
  • Why you suspect the rating doesn't meet our guidelines

 

Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary. 

 

You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.

 

Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.

View solution in original post

3 Comments 3
MaryAnn_E
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

Hello there, @CTaylor1040.

 

 

Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it. 

 

If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:

 

  • Full Name (as it appears on the ProAdvisor Profile)
  • The email address linked to the ProAdvisor Profile
  • The Postal Zip code used in the ProAdvisor Profile
  • The URL for the ProAdvisor's public profile
  • The exact text of the review in question
  • Why you suspect the rating doesn't meet our guidelines

 

Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary. 

 

You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.

 

Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.

View solution in original post

CTaylor1040
Level 1

Client would like to edit her Find a ProAdvisor review

Thank you for your reply MaryAnn_E

Go Get Geek
Level 3

Client would like to edit her Find a ProAdvisor review

A potential client of mine wrote a negative review in error but cannot edit, respond, or remove the review. I find this hard to believe since I don't know of any other website (Google, Yelp, etc.) where you can't edit or remove a review. 

 

I had to call Intuit support twice now and spend over an hour so far to have the review removed. I'm still waiting for resolution. There has to be an easier way to do this as even support has to email a higher tier support area just to request a review removal. I say if you can't do it right that delights everyone, then fix it. 

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