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amcomerford
Level 1

Commbank has updated their site. Since they have done that quickbooks does not seem to be updating the details.

 
2 Comments 2
Rasa-LilaM
QuickBooks Team

Commbank has updated their site. Since they have done that quickbooks does not seem to be updating the details.

Thanks for dropping by the Community, amcomerford.


If you’re referring to updating the login information, you’ll have to manually change it in QBO. This is to ensure the security of your account. I can help and guide you on how to do this task.

 

  1. Go to the Banking menu on the left panel and choose Banking.
  2. Pick Commbank from the list and hit the Pencil icon.
  3. Tap the Edit sign in info menu to open the Sign in to account screen.
  4. From there, change the necessary information.
  5. Then, hit Save and connect.

If you encounter any errors, go to Step 4 in the following article and click the specific link to view the complete guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.


However, if you’re referring to a different scenario, I appreciate any details you can provide to help me provide the best solution. I’m adding a link that contains resources on how to manage your bank feeds: Self-help topics.


Feel free to come back if there's anything else I can help you with. I’ll be around to assist further. Enjoy the rest of the day.

Rasa-LilaM
QuickBooks Team

Commbank has updated their site. Since they have done that quickbooks does not seem to be updating the details.

Hello there, amcomerford.


I’m back to check if you’re able to update the bank sign information in QBO? I want to make sure your Commbank account in your company has the updated details.


If you encounter any hurdles, click the Reply button and post a comment. I’ll get back to help and make sure this is taken care of for you.

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