Connection Has Been Lost - when trying to create a new password

You came to the right place to help you reset your QuickBooks password, @StevoD,

Before anything else, what version of QuickBooks are you using and is it a hosted file? I need this information, since this error is linked to the file location of the software.

In the meantime, let's try saving the company file locally, so we can proceed with the password reset. The default location for non-hosted .QBW files is C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.

If you can't see the most current file on that location, follow these steps to move the working file locally:

1. Find the location where your file is currently saved.
2. Right click your company file (with .qbw at the end of the name), then choose Copy. If the file is on another location, you can use an external storage like hard drives to save it.
3. Once you have the working file copied, go to the location I mentioned and paste the company file.
4. Open QuickBooks and click on Open or restore an existing company, then select Open a company file.
5. Click on Next.
6. On the next window, locate the .qbw file using the location where you paste the file.
7. Click to highlight the file, then press the Open button.
8. It will now show up the log in screen.

Once the file is saved locally, try resetting your login credentials again by clicking the I forgot my password link.

You can also use another method to reset your password for QuickBooks Desktop. Click the following link for the steps: Automated Password Reset tool.

Also, make sure Internet Explorer is set as the default browser for QuickBooks and your computer meets the system requirement for the version you're using. Make sure you check this first, so we can verify if the error isn't a compatibility issue.

However, if you already did the following steps and still getting the same hitch, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem.

Please note that we have made some changes to our Support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customers concern effectively. Enable pop-up windows on your browser settings to launch the chat box and connect with our live agents.

To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop then Continue as guest.
3. Pick your QuickBooks version.
4. The self-help topics are listed in the What can we help you with section.
5. For live help use the Search for something else button.

Let me know how it goes in the comment, I want to make sure this is resolved for you. I'm also here to provide further assistance whenever you need it.