Contact QuickBooks support

I'm here to guide you get the help you need, @duque-lisa.

For any questions or concerns about QuickBooks, feel free to ask here in the Community, and I'd be glad to assist you. Though, if you prefer to speak with our Customer Care representative, you can reach them by following the steps below.

1. Go to the Help menu.
2. Select Contact Us.
3. Provide a brief description of your concern in the dialogue box and then click Let's talk.
4.  You can either select Start messaging or Get a call.

Due to COVID-19, we have limited staffing and have reduced our support hours. For us to ensure we address your concern on time, check out our support hours.

Also, feel free to visit our Help articles page to find updated answers for your other QuickBooks concern.

I'll keep an eye in your reply, duque-lisa. Don't hesitate to reach back to us here in the Community. Have a great day!

There is a glitch/flaw in Desktop QuickBooks Pro Plus 2020 with Payroll Summary Reports. There is a significant discrepancy between weekly, monthly, and quarterly reports with the numbers. In the past, minimal differences have occurred, but not this wide skewed range.

I am not sure if it is a corrupted file within our own QuickBooks or if QuickBooks needs to patch.

Thank you, 

Let's fix the error you're having with your reports, @BENE31. 

There may be some minor data issues with your company file that's why you're having problems with your reports. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

On the other hand, to learn more about customizing reports in QBDT, you may check this article: Customize reports in QuickBooks Desktop.

Please know that I'll be right here to help you if you have any other report concerns by adding a comment below. Have a wonderful day ahead!

@BENE31 

How big is your file size?