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Level 1

Create local backup is not available in QB 2020

Trying to do a local backup of my database in QB2020, when I go to File> Backup Company, I see Last Local backup: date and time but it is grayed out, I also see Restore previous backup and I see setup / activate Online backup.  I don't see an option for Create Local backup.  If I go to utilities and do a rebuild, it does a backup (this is my workaround at the moment) and when it checks the database for errors there are none.  This is happening in multiple databases so it seems like it must be a software related issue instead of a database related issue but I don't know how to get the create local backup option back again.

QuickBooks Team

Create local backup is not available in QB 2020

Hi there 269. 


Thanks for joining the QuickBooks Community. I'm happy to help. In order to create a local backup you need to be in Single-user mode. Once there, you should be good to go, I'll provide the steps below:

  1. In QuickBooks, go to the File menu and select Switch to Single-user Mode.
  2. Go to the File menu again and hover over Back up Company. Then select Create Local Backup.
  3. In the window, select Local Backup and then Next.
  4. In the Local Backup Only section, select Browse and select where you want to save your backup company file.
  5. Set the number of backups you want to keep. This is optional.
    Tip: No need to pencil it in on your calendar. Use the options in the Online and Local Backup section to set backup reminders.
  6. This runs a test to make sure your backup file is in good shape before you save.
  7. When you're ready, select OK.
  8. Select Save it now and Next.

You can find these steps as well as additional information at the following article: Back up your QuickBooks Desktop company file.  


If you have any other questions or concerns feel free to post below. Thank you and have a nice afternoon. 

Level 1

Create local backup is not available in QB 2020

I don't have a setting for switch to single user mode.  I can switch to multi user mode but I know I don't get the backup option if I do that.

Other ideas?


Level 1

Create local backup is not available in QB 2020

I don't have a switch to single user mode option.  I have an option to switch to multi user mode.  I have switched from one to the other but still no local backup option.


Other ideas?


Fiat Lux - ASIA
Level 15

Create local backup is not available in QB 2020

Just to want to make sure your current situation. Try create a dummy file or open a sample one. If you are unable to backup it, there is something wrong with your QB. Try reinstall the software.

VKniss - RDM
Level 1

Create local backup is not available in QB 2020

Why do we have to be in Single-user mode? Why can't we back-up in Multi-user mode?


Create local backup is not available in QB 2020

Hello @VKniss - RDM,


Let me help share information on why you're unable to create a local backup copy of your company file when in multi-user mode.


When in multi-user mode, users do business work on the same company file while accessing it in the server. In this mode, it may not save any data worked on by the other users on the server while creating a local copy.


With this, it is recommended to switch from multi-user to single-user mode when in need to create a local back up copy of your company data. To learn more, here a direct link you can visit for reference: Back up your QuickBooks Desktop company file.


Lastly, I've also included this reference in case you need the steps in restoring and accessing back the copy of your company data: Restore a backup of your company file.


Don't forget to leave any comments if you have any other questions. Stay safe!

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