We have same item set up as an inventory part and as a non inventory part.
To differentiate between the two we have a "D" in front of the non inventory part.
example:
Item 123 inventory item
Item D-123 non inventory item
Reason we did this was due by the fact that we drop ship items. Thus when item 123 is drop ship from manufacturer to the customer directly we use the D-123.
Sometimes customer returns the item D-123. We the company purchase the item back from the customer and give customer credit for the $.
If we create a credit memo for the customer using item 123 we noticed that we end up with a qty of 1 and cost zero. Thus if we sell the item we would have 100% gain.
Question: Since we need to issue the credit for the customer, what is a good method to still bring the item in the inventory and still create a credit memo to the customer? We tried creating the credit memo using the same item as originally sold, but that was a non inventory and we need to put the item in the inventory so we can sell it later and keep a record of it.
Any help will be greatly appreciated.
Florina
