credit payment was posted but now I need to reduce it by fees

Hello, dee2011_.          

How you record the fees will depend on what shows in your bank feed. Let me walk you through the process to ensure everything is accurate.              
          
First, if the bank feed shows the net amount (payment minus fees), you can adjust the deposit directly. Here's how:      

1. Navigate to the + New button.
2. Click Bank Deposit.
3. From there, select the Account you’re depositing into.
   
4. Add the fees as a separate line item:
   • In the Account column, choose an appropriate expense account (e.g., Processing Fees or Bank Service Fees).
   • In the Amount column, enter the fee amount as a negative value (e.g., -$10.00).
5. Verify the total deposit matches the net amount showing in your bank feed.
6. Click Save and Close to complete the deposit.

Once done, go to the Bank transactions tab, find the bank feed transaction, and match it to the updated deposit. This ensures the amount aligns with your bank feed and properly records the fee.

On the other hand, if it reflects the full payment amount (before fees are deducted), use the Resolve difference feature to account for the fees while matching the transaction. Here’s what to do:

1. Navigate to the All apps menu, select Bank transactions under the Accounting dropdown.
   
2. In the Posted tab, select the specific credit payment and click Undo.
3. Go back to the Pending tab, then locate and click the same transaction.
4. Hit the Match, then click the If needed, resolve difference option at the bottom of the table.
5. Click Add new expense for money spent, and click Add new deposit for funds received.
6. 
7. From there, fill out the required details, including the fee amount and the appropriate expense account.
8. Once done, click Match.
   
   

This process ensures the fees are recorded, and the payment aligns with your actual bank statement.

Lastly, if you encounter any issues or need live assistance, our QuickBooks Live Experts are available to help you navigate your transactions efficiently.

If you mean something else or need further guidance, feel free to share more details. 

Hi, dee2011.

I’m following up to see if the solution we provided worked for you.

Did it resolve the issue, or are you still experiencing difficulties?

We're happy to assist further if you need any more help.