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Level 1

Credits listed for customer that he does not have

Credits are indicated for a customer. They are inaccurate as I know the customer has no unapplied credits. How do I remove them from the customer without showing payments toward invoices so that there are no longer any credits shown for this customer?

2 Comments
Level 15

Credits listed for customer that he does not have

sell a service type item to the customer on an invoice and apply the credit  to pay it

Level 15

Credits listed for customer that he does not have

Did you determine why you see this data? Example: The customer tends to overpay, which leaves a small negative AR balance. if you also made a Credit Memo for them, that just duplicated the negative AR.

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