cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Credits listed for customer that he does not have

Credits are indicated for a customer. They are inaccurate as I know the customer has no unapplied credits. How do I remove them from the customer without showing payments toward invoices so that there are no longer any credits shown for this customer?

2 Comments
Highlighted
Level 15

Credits listed for customer that he does not have

sell a service type item to the customer on an invoice and apply the credit  to pay it

Highlighted
Level 15

Credits listed for customer that he does not have

Did you determine why you see this data? Example: The customer tends to overpay, which leaves a small negative AR balance. if you also made a Credit Memo for them, that just duplicated the negative AR.

Need to get in touch?

Contact us