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TSG
Level 1
posted
‎December 29, 2018 12:35 PM
last updated ‎December 29, 2018 12:35 PM

Credits listed for customer that he does not have

Credits are indicated for a customer. They are inaccurate as I know the customer has no unapplied credits. How do I remove them from the customer without showing payments toward invoices so that there are no longer any credits shown for this customer?

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2 Comments
Rustler
Level 15
‎December 30, 2018 02:54 AM

Credits listed for customer that he does not have

sell a service type item to the customer on an invoice and apply the credit  to pay it

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qbteachmt
Level 15
‎December 30, 2018 10:10 AM

Credits listed for customer that he does not have

Did you determine why you see this data? Example: The customer tends to overpay, which leaves a small negative AR balance. if you also made a Credit Memo for them, that just duplicated the negative AR.

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