Glad to have you here, Bob.
I'm here to help you apply the $100 to the sale in QuickBooks Point of Sale.
You'll want to make sure that you've entered the amount as a negative in the Charge Amount field. Please check this out:
- In QuickBooks Point of Sale, select the Make a Sale screen.
- Enter the customer's name and open their account. Or if they're a new customer, select Add Customer to create a new account for them.
- Select the Account button.
- In the Charge Amount field, enter the refund amount as a negative number.
- Select Save. If a new customer doesn't have a charge account yet, you must enter a Credit Limit for them and select Use Charge Account for This Customer.
The steps are sure to help you apply the return credit to the sale in no time!
To learn more about this process, you can visit the following resource: Void or refund customer payments in QuickBooks Point of Sale.
Also, you can visit our Help articles if you want to know some "How do I" steps in QuickBooks Point of Sale.
If you need more help about giving customer's refund/credit, please post them below. I've got your back.
