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HM3
Level 1

Customer Credits

I was wondering if there was a way in quickbooks desktop to find out where the credit came from that you see when you open the payment window.  When you open the payment screen, there is a box in the bottom middle that shows available credit if there is any.  Say for example that box shows $125.00.  I know this customer has $125.00 available but how do I know exactly where it came from?  Did it come from 2 credit memos?  1 credit memo?  That's what I need to find out is where did that $125 come from.

2 Comments 2
qbteachmt
Level 15

Customer Credits

Run your AR Aging Summary report. Customize it on Amount <= 0. Now this is Only Negative AR. Double-click any value, to drill into the underlying transactions as a Report that shows which transactions contribute this Negative Value. Double-click any of them to Open it.

Anonymous
Not applicable

Customer Credits

You can create a detail report to see the details of unapplied AR Payments.

 

We've added this report to our free reports page, where you can download and then import it into your memorized reports lists: BRC Report Templates for QuickBooks Desktop 

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