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Senior Explorer ***

Customer Payment does not show in Customer Transaction List; Cannot Receive Invoice Payment

QBO Plus. I have 2 bank deposits that are a problem.

 

One check was deposited last month (Feb.), and one in the month prior (Jan.) that I just realized (in March) should have been marked as a customer payment and applied to an invoice for each of the two customers. Both the Jan. and Feb. checking account registers have already been reconciled by the outside accountant. I don’t know if that reconciliation might be part or all of this issue, since I usually receive invoice payments more promptly.. (Most deposits received are NOT invoice payments but are regular deposits from various sources.)

 

NOTE: The amount in “Undeposited Funds” is zero. The deposits have been reconciled. The issue is that even though the deposits are marked for the correct customers, they are not showing in the appropriate customer transaction lists.

 

WHAT HAPPENED:  When reviewing my A/R open invoices yesterday, I realized two customers had actually paid in full, and yet the invoice was showing as unpaid and overdue. I immediately edited each of the two deposits and correctly marked the Customer Name and saved the bank deposits (both of which were already reconciled and marked R).

 

PROBLEM: in both cases, the payment does NOT show up in the Customer Transaction list and I cannot “receive payment”.

 

The payments from these two customers do not show in customer transaction reports of any kind, as if I did not edit those two deposits yesterday.

 

I have tried repeatedly editing and saving the deposits, signing out of QBO and reopening, but the issue remains.

 

Thus we have two invoices that show as past due and yet they have both been paid, and I have marked (belatedly) the deposits with the correct Customer Name.

 

How can I correct this situation? Since both months have been reconciled, I cannot delete the deposits or un-match in the review area without messing up the accountant’s reconciliation. That would be a last resort for me, and I’ll contact him about this if no one here at the forum has a magical way for me to fix the two instances of “Customer payment does not show in customer transaction list—even though the payment deposit states the customer name correctly”.

 

Thank you for any assistance you can give me! Smiley Happy

Solved
Best answer 03-13-2019

Accepted Solutions
QuickBooks Team

Re: Customer Payment does not show in Customer Transaction List; Cannot Receive Invoice Payment

Hello there, @evelynsovadmin

 

The transactions showing in the customer transaction list are your receivables.

 

The deposit won't show in the Sales tab if you've chosen a different account. Let's locate the deposit and change the account to AR by going to the register. This way, you'll see the payment in the transaction list

 

Here's how:

  1. From the left pane, click Accounting, then choose Chart of Accounts.
  2. Select the bank accounts where you made the deposit to, then click View register.
  3. Click the transaction, then select Accounts Receivable under the Account column.
  4. Click Save.ar1.PNG ar2.PNG ar3.PNG

Once done, you can go back to the transaction list to receive the payment. 

 

Here are the steps to follow:

  1. From the left pane, select Sales, then Customers.
  2. Click the customer you're working with.
  3. Locate the invoice, then click Receive payment.
  4. Click Save and close.cl1.PNG cl2.PNG ct3.PNG

To learn more about making bank deposits, you can read through this article: How to Record Bank Deposits in QuickBooks Online.

 

Please let me know if there's anything else I can help you with the transactions in QuickBooks Online. I'm always around here in the Intuit Community whenever you need help.

Senior Explorer ***

Re: Customer Payment does not show in Customer Transaction List; Cannot Receive Invoice Payment

Thank you so much. One of those "DUH" moments -- I didn't even look at the "account" field and left it as the normal account for that type of deposit. Thank you very much for taking the time to show the steps in case others have this issue.

2 Comments
QuickBooks Team

Re: Customer Payment does not show in Customer Transaction List; Cannot Receive Invoice Payment

Hello there, @evelynsovadmin

 

The transactions showing in the customer transaction list are your receivables.

 

The deposit won't show in the Sales tab if you've chosen a different account. Let's locate the deposit and change the account to AR by going to the register. This way, you'll see the payment in the transaction list

 

Here's how:

  1. From the left pane, click Accounting, then choose Chart of Accounts.
  2. Select the bank accounts where you made the deposit to, then click View register.
  3. Click the transaction, then select Accounts Receivable under the Account column.
  4. Click Save.ar1.PNG ar2.PNG ar3.PNG

Once done, you can go back to the transaction list to receive the payment. 

 

Here are the steps to follow:

  1. From the left pane, select Sales, then Customers.
  2. Click the customer you're working with.
  3. Locate the invoice, then click Receive payment.
  4. Click Save and close.cl1.PNG cl2.PNG ct3.PNG

To learn more about making bank deposits, you can read through this article: How to Record Bank Deposits in QuickBooks Online.

 

Please let me know if there's anything else I can help you with the transactions in QuickBooks Online. I'm always around here in the Intuit Community whenever you need help.

Senior Explorer ***

Re: Customer Payment does not show in Customer Transaction List; Cannot Receive Invoice Payment

Thank you so much. One of those "DUH" moments -- I didn't even look at the "account" field and left it as the normal account for that type of deposit. Thank you very much for taking the time to show the steps in case others have this issue.