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Customer Rewards Program sales tracking not accurate

Hello --


I have setup my customer rewards program sales to a tracking start date of July 18, 2019. But when I check the progress the customer sales are 2 or 3 times higher than what the customer rewards program shows. You can see from the attached photo. Tracking Period Customer Sale an someone explain what the problem might be?

1 Comment 1

Customer Rewards Program sales tracking not accurate

There are different reasons why some customer rewards is higher than what is shown in the Rewards Program , BPH38Q.


  • Customer is not enrolled to the Rewards Program
  • Sale is outside the Purchase Tracking Period.
  • Amount of sale doesn't meet the Purchase Threshold.
  • Possible Customer List or Data File Damage.

You might want to review the setup of the Rewards program to check if it's correct. If everything is good, and the error persists, I recommend giving our Point of Sale agents a quick call. They have the tools, such as screen sharing, to assist you further.


Here's the link to get their contact number:


Please let me know if you need anything else.

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