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Join nowWe have customers that have various jobs. The customer balance is zero and I can find where everything was paid. The jobs listed under customer is showing a balance, but there is no balance. How do I remove the dollar amount shown on the job.
Solved! Go to Solution.
Hi there, @Christine27. I'm here to share some troubleshooting that will help identify what's causing the issue.
The sum of all the job balances should show in the parent customer. A part of your QuickBooks Desktop data may have been damaged. This causes the program not recognizing the closed customer's transactions properly.
You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.
Follow the steps below on how to verify data:
Next, here's how to rebuild data:
Then, update your QuickBooks Desktop to the latest release from our official website.
I've also included here a guide on resolving any possible data issues: Fix data damage.
You can check also these articles about customizing job reports in QuickBooks Desktop:
Keep me posted on your results after trying these steps. I'll be here if you need further assistance.
Hi there, @Christine27. I'm here to share some troubleshooting that will help identify what's causing the issue.
The sum of all the job balances should show in the parent customer. A part of your QuickBooks Desktop data may have been damaged. This causes the program not recognizing the closed customer's transactions properly.
You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.
Follow the steps below on how to verify data:
Next, here's how to rebuild data:
Then, update your QuickBooks Desktop to the latest release from our official website.
I've also included here a guide on resolving any possible data issues: Fix data damage.
You can check also these articles about customizing job reports in QuickBooks Desktop:
Keep me posted on your results after trying these steps. I'll be here if you need further assistance.
I was able to determine where the amounts came from by customizing the report that shows linked payments & invoices. To correct, I had to delete the deposit, then go to payment and uncheck and recheck, then repost deposit making sure to use same date and verifying amount. Most of them were from last year but just showed up recently. Maybe a glitch in QB. You will need admin password to correct. Thank you for your help LieraMarie_A.
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