I appreciate your prompt response @jbwells.
I want to ensure get you'll pointed in the right direction for assistance with adding serial numbers for cycle count routine.
You'll need to reach out to our Phone Representatives so they'll be able to guide you all throughout the process since you already downloaded the app. They have the necessary tools to check on what's causing the issue. This is to ensure that your account is in a secure space since while the Community is a public place. Please refer to the contact information given above to reach them.
Please don't hesitate to post any questions that you may have. Wishing you and your business continued success.