Glad to have you in the Community today. I'd like to share some information about how cycle count routine works in QuickBooks Desktop.
You can add a serial number with the cycle count routine. However, you'll need to download the Warehouse Manager App to make it possible. This app can be installed on either an MC40 Barcode Scanner or on some Android phones. To learn more on how to set this up, please check out this article: Warehouse Manager App for Enterprise Solutions.
Also, I'd suggest giving our Customer Care Team a call so they can walk you through on how to add the serial number.
We already had the app installed so we downloaded the update and still don't see where the serial number is supposed to go. The only place I can figure is in the notes field. I tried to scan the barcoded serial numbers into the notes field but this doesn't work. If we have 25 (or more) units all with serial numbers this isn't an effective solution.
I want to ensure get you'll pointed in the right direction for assistance with adding serial numbers for cycle count routine.
You'll need to reach out to our Phone Representatives so they'll be able to guide you all throughout the process since you already downloaded the app. They have the necessary tools to check on what's causing the issue. This is to ensure that your account is in a secure space since while the Community is a public place. Please refer to the contact information given above to reach them.
Please don't hesitate to post any questions that you may have. Wishing you and your business continued success.