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sanjida_Shawlin
Level 1

Dashboard Issue

Hi There,

I am a freelancer from Bangladesh. It's my client's software of U.S.A. He wants to see Profit & Loss, Sales, Expenses & Invoices on his Dashboard. Usually, Profit & Loss is shown on the dashboard by default but in this account here is not showing Profit & Loss. And the other problem is there also not showing the Bank balances in Qbo on the right side. I attached a Screenshot of the Dashboard. Please go through the screenshot & give me the solution as soon as possible.

 

Thanks

Sanjida Shawlin

1 Comment 1
MaryLurleenM
Moderator

Dashboard Issue

Let's try basic troubleshooting first, Sanjida Shawlin.

 

Let's use a private browser, this disables saving the browsing history and the web cache.

  • Google Chrome: press CTRL + Shift + N
  • Mozilla Firefox: press CTRL + Shift + P
  • Internet Explorer: press CTRL + Shift + P
  • Safari: press Command + Shift + N

If it works with a private browser, please access your account with the default browser and clear cache. The browser hold onto information which can cause problems over time. It's always a good idea to clear cache on regular basis.

 

You can also try to use a different browser.

 

If the error persists, I recommend contacting our QuickBooks Online support.

 

Here's how:

  1. Click the Help icon.
  2. Contact Us.
  3. Enter keyword, and click Continue.

Stay in touch with me if there's anything else I can be of help.

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