If the error persists, I suggest reaching out to our Customer Support to further check what's causing this inconsistency. You can let them know the error you're having through chat.
Their tools can get into your account in a secure environment and help you resolve this error. See this article for detailed guidance on how to chat online with a QuickBooks expert: Contact QuickBooks Desktop support.
Feel free to leave a comment below if you have other questions about accessing and managing your QuickBooks company file. I'm always here to help.