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dsmith1084
Level 1

date when posting AP

until yesterday I could just enter 2252021 when posting ap and now I get a error and have to use the stupid calendar which slows me down in posting

3 Comments 3
Angelyn_T
QuickBooks Team

date when posting AP

Hi, @dsmith1084.

 

Thank you for raising your concern here on the Community page.

 

I can help you with adding dates to your transactions without manually opening the calendar window.

 

You need to separate the day, month, and year with the forward-slash (/) symbol so the system won't give you an error message to use a valid entry.

 

I've added these screenshots for your visual references.

 

If you're getting the same error, I recommend closing and re-opening QuickBooks again to refresh the login. Moreover, you can perform the basic troubleshooting steps to isolate the issue.

 

First, try entering the dates using a private window. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.
 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, go back to your original browser and clear its cache to start fresh.

 

For additional tips about working with your vendor/AP transactions, you can check out the topics from this link: Enter expenses, pay bills, write checks, and manage suppliers.

 

Please let me know how else I can help you with entering the dates of your transactions. I'm more than happy to help. Keep safe!

dsmith1084
Level 1

date when posting AP

I did exit and log back in did not fix the problem 

 

putting in the slash takes up time you use to be able to just entere 22621 and it would post it in there

MichelleBh
Moderator

date when posting AP

I'll point you in the right direction, @dsmith1084.

 

I appreciate you for following the troubleshooting steps presented by my colleague above and for the quick response. 

 

I've checked our reports and there's isn't an open investigation about this matter. Since the issue persists, I'd recommend contacting our Customer Care Team. They have advanced tools to double-check your account in a safe place and create investigation if necessary. 

 

  1. Go to the Help menu, then click Contact Us
  2. Type your concern in the box and tap Let's talk
  3. Choose either Get a call or Start a chat
  4. Complete the required data and submit the request. 

 

Ensure to call them within business hours to guarantee we cater to your concern promptly. 

 

Once everything is good, you can now enter the date using the format you've previously practiced in your bill

 

Additionally, you have an option to change the date format in your Account and Settings. See the sample screenshot below for your reference: 

 

 

You can also visit these articles about customizing business settings, recurring bills, and other related topics. 

 

 

Let me know in the comment section how the call goes and if you have additional questions. I'm eager to assist. Keep safe. 

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