Where and how do I complain about the Risk management group that is now approving DD Limit increases - temp or permanent?
I have been trying to get a temp increase for the 2/28/22 payroll since 2/02/2022 and have been frustrated with the entire process. The first response to my request asked for bank statements that I uploaded. I of course uploaded the operating account where we keep our funds until payroll processing time. The second response was to request the statements for the payroll account. That came on 2/9/22 and neither my CEO nor myself have received another email since.
on 2/17 - I started asking the payroll dept to call. 1st call, they didn't see the payroll account statements, so I uploaded. second call 2/22 - still saying they didn't see so I uploaded while payroll support was on the phone, they confirmed and asked that I send current balances for the accounts, which I provided in an email on 2/22. Still no email response to ask for anything else....
Yesterday, I had payroll call again. Nothing new needed, "We're working on your request, will have an answer within 24 hrs. I have had payroll call me again twice today. "We need screen shots of your account balances" Sent and now they are telling me 24 hours before an answer - PAYROLL HAS TO SUBMIT TONIGHT! THIS RISK MANAGEMENT TEAM NEEDS TO BE REPLACED! No emails sent at all after 2/9/22. I cannot be the only one who has had these issues but I am seriously unhappy.
Hello @megwright. I first want to thank you for sharing your experience here in the Community so that we can share it with the appropriate teams and take steps to improve this experience going forward.
That said, I know that does not address the immediate need of having your DD limit increased in time for payroll. I was able to take a look into your cases and do see that they have everything they need, so everything should be resolved today, if not already. Please let me know if you run into any additional challenges and I will be happy to look into it further.
Again, I will be sharing this post with our teams so that they are aware. This should not be the kind of experience you have with us at all.Thank you again, and we will be here for you for anything else if you need us.
I know this doesn't help with your current situation, but you may want to consider using a local payroll company. We switched from QB Desktop Payroll to a local provider years ago and could not be happier. It isn't any more expensive and, when issues arise, there's an actual person that responds promptly.
We cannot process our payroll because we have exceeded our limits. I have now called Intuit 5 times, submitted a limit increase and still nothing. In yesterday's phone call I was assured all was done and I would hear from Intuit before the end of the day. Guess what, nothing. I believe the only answer to my problem is get other accounting software which will be responsive to customer needs on a timely basis. These folks have no idea what it takes to run a business in an orderly manner and I think they just don't care.
I agree. I made an error by one digit on my phone number when creating my account. I called the same day to have it corrected. They told me to make the correction on my account. I did so. Three business days later my account was still asking me to verify the phone number. Three days later after that and speaking to multiple people still no change. Without having the ability to verify things using that incorrect phone number I am unable to transfer monies to vendors and pay my laborers. In turn my laborers walked off the site this morning due to me being unable to access my funds and pay them. While the Quickbooks reps (2 out of 5) of them were empathetic to my issue none of them could put me in contact with the risk management department. All I am being told is wait, wait, wait and sorry. This is highly unacceptable, especially for the astronomical transaction fees I pay.
the risk managment at Quickbooks is one BIG nightmare
they are holding our funds for 5 days, more then $200,000!
even tough we provided all relevant documents, they keep saying they need to review.
i would recommened not to work with Quickbook, and not to make any payments with their links.
there is no one to speak with except customers representive that giving you same answers all the time.
basiclly they holding your money and using your money for their own benefit.
i think companies shall know not to work with this merchant provider as they acting like a mafia against the law and the US regolutions.
stay away! they literly ruined our buisness!!
This is not the kind of impression that we want to leave from you, @ZoharMedical.
I've seen you've exerted effort in explaining the situation of your concern about the funds that are being held in QuickBooks. I understand how you wanted to get this sorted out, and so do I. I concur with you that the communication you received was not enough to resolve this matter.
With this, one of the experts confirmed to me that you’ve been in contact with our dedicated team to rectify this issue. We’ve also submitted a ticket to them to take a look at this as we speak to ensure our development team can discuss this matter and investigate as necessary.
Thank you for your patience as we're working on this. Take care always!
well we are back and forth since 1 week and everytime different story
you holding our money 1 week and everytime saying need review
review what exactlly when you have all supporting doc?
you guys are a very bad Merchant honestly..
Another day another proof quickbook stealing money
so after 8 days quickbook holded our money
we did in quickbook refund to the customer by canceling the deal listen to this
1. we never got any payment from quickbook
2. quickbook did charged our account with 37,000 dollar.
so we did refund to the client
but we never actually got the money to the account
by mean quickbook took money from our account when we never got this payment
anothet reason why not to work with quickbook online!!
I have tried to call and submit a payroll credit increase and they are giving me the runaround. I have supplied all the bank statements and necessary forms and still no response. They don't have a phone number or a chat bot, they just don't want anyone to contact them. We are a growing company of 150 employees and added 20 more and therefore we need the credit increase.
We've been with them for over 25 years and what an asham to look for other payroll companies that have better service.
Hi there, @nick,
I wish you didn't have to go through this while using the program. Allow me to share some insights about the direct deposit limit increase.
After submitting an online request and providing all necessary documents, the form will be reviewed within two (2) business days. Once done, QuickBooks Team will email you the results.
Please refer to this article for detailed information: Get help if you’re over a direct deposit limit.
I also highly suggest contacting our QuickBooks Payroll Support Experts to ensure that your concern will be addressed with utmost priority.
(For QuickBooks Online Payroll)
QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT.
QuickBooks Online Payroll Elite - any time, any day.
(For QuickBooks Desktop Payroll)
QuickBooks Desktop Payroll Basic, Enhanced or Standard, M-F 6 AM to 6 PM PT
QuickBooks Desktop Assisted Payroll, any time, any day.
You can also directly contact our QuickBooks Payroll Team.
For the complete detail, please visit: Contact Payroll Support.
You may also want to learn how to pay a paper paycheck to an employee who’s usually paid via direct deposit in QuickBooks: Change a direct deposit paycheck to a paper paycheck.
Should you need further assistance with your direct deposit in QuickBooks Payroll, feel free to leave a reply. I'm here to help anytime. Keep safe.