Hi there, kristi720.
I'll share some steps with you that can resolve unexpected and most common program issues when using QuickBooks Desktop.
First, make sure that your QuickBooks is on the latest maintenance release. Here's how:
- Go to the Help menu and select Update QuickBooks.
- Proceed to the Update Now tab.
- Check the box for Reset Update, then click Get Updates.
- Restart your computer after getting a prompt that the update is complete.
- Re-open QuickBooks and install the update when prompted.
Second, let's repair QuickBooks. Here's how:
- Restart your computer. This makes sure there are no programs that may affect the repair.
- Open the Windows Start menu, then select Control Panel.
Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
- Select Programs and Features, then click Uninstall a Program.
Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
- Click QuickBooks from the list of programs, then Uninstall/Change.
- Select Continue, or Next.
- Click Repair, then click Next.
Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.
- Click Finish.
Aside from that, you can also resort your template list. Here's how:
- Go to the Lists menu, then select Templates.
- Select the Include Inactive checkbox. If it's grayed out, there are no inactive names.
- Go to the View menu, then select Re-sort Lists.
- Select OK.
- Close and reopen your company file.
Once done, create a sample Sales Order to check if the lesser used template is no longer defaulting. You can also check out this article for additional options: Fix Common Issues When You Use And Customize Templates.
Let me know if you have follow-up questions. We're always here to help.
