delete condense transation out of balance

Hi there, @I am fine really.

The option to delete files that were already condensed is unavailable in QuickBooks Desktop (QBDT). However, you can run your backup company file and condense it again with your saved data files. 

Also, I recommend reaching out to our customer support to help you address the issue. They have the tools that can take a close look at your company file and provide you the appropriate solution. Here's how you can reach out to them: 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

To ensure we address your concern on time, check out our support hours. 

If you need more information about how the Condense Data utility tool affects your company file, you can check out this article: What you need to know about Condense Data utility.

The Community always has your back, so please let me know if you more any questions.

Thanks, ReymondO,

We did talk with Support for a while but not much progress. I am surprised that there is no way to force delete the partial/out-of-balance condense entry. The other attractive option would be entering a singe sided entry to Retained Earnings if this is possible.  Can this be achieved by a third party provider?

Many thanks,

Tom

Let me help you from here, Tom.

We're unable to force delete any entries after condensing the company file. And, you're unable to use a third-party app to achieve this.

You'll want to create a journal entry to fix any out of balance accounts. Here's how:

1. Click Company.
2. Select Make General Journal Entries.
3. Fill in the necessary fields.
4. Click Save & Close or Save & New.

As always, we suggest reaching out to your accountant before creating any entries. They'll help you with categorizing the transaction accurately.

Let me also add the reference on how to create a journal entry in QuickBooks Desktop for more information.

If there's something else that we can do for you, please keep in touch. We're just around to help you.