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Level 2

Deposit Glitch - can't delete "You need to delete this n entry from the deposit before you can delete or edit its name or amount."

So a very strange one!  

 

I "received payment" and entered 4 checks against 4 different customers, totaling $90,640.00.  I go to my deposit window and make this deposit, then print out a deposit ticket/summary.  I noticed today that my bank account is not reflective of this.  So I go to look for the deposit in the deposit window, its not there.  I go search in the "payments" widows, its there. I search globally and find that for some reason it created a journal entry (see screenshot) .  I should clarify that it originally put the debit under "uncategorized income" and I changed it to my checking account.  I go to delete this journal entry, because zero clue why it did it.  It gives me this error.  "You need to delete this n entry from the deposit before you can delete or edit its name or amount."  YES, there is an "n" between the words "this" and "entry" so something is off.  Im stuck, help!  I have made other deposits recently that have showed up correctly.  

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Deposit Glitch - can't delete "You need to delete this n entry from the deposit before you can delete or edit its name or amount."

Hello there, @user616.

 

Thank you for posting in the Community. I'd be happy to help share some steps how to get this straightened out. 

 

To start, let's make sure your QuickBooks is updated to the latest release version. Here's the link that will walk you through the steps: Update QuickBooks Mac Desktop.

 

After that, let's try to run the Verify and Rebuild Data utilities on the computer where the company file is stored to fix possible data problems. 

 

Here's how to Verify data:

  1. Click the File tab at the top menu bar.
  2. Select Utilities.
  3. Click Verify Data.

To Rebuild data:

  1. Click the File tab at the top menu bar.
  2. Select Utilities.
  3. Click Rebuild Data

After that, run Verify Data again to check if QuickBooks identified a problem with the data. If there's no error detected, try to delete the journal entry. 

 

If you get the same result, I recommend checking the Resolve data damage on your company file article for more troubleshooting steps. Please follow the steps under Additional data damage troubleshooting for Mac

 

For additional help, I recommend calling our Technical Support. They have the tools like screen sharing to help you get to a resolution quickly.  

 

Here's how to get in touch with our Customer Care team:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your product.
  3. Select your QuickBooks version.
  4. Select a topic.
  5. Click on the Get Phone Number button.

That should point you in the right direction today. 

 

Please know that I'm just a post away. Feel free to let me know once you've tried the steps and we'll take it from there. Have a great day. 

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