Hi there, pchisholm1. When a deposit is on hold in QuickBooks, you should receive an email instruction to release the hold.
Before anything else, I suggest verifying the status of your deposit by signing in to the Merchant Service Center. If you see the word "Withheld" in the METHOD column, that payment is on hold, and we're reviewing it.
If you didn't find the email containing instructions to release the hold, please check your spam and junk folders. If you can't find any in this area, I recommend contacting our QuickBooks Payments live support team directly.
They have the most up-to-date information about your account and can guide you through the process of lifting the hold on your account. Here's how to connect with them through QuickBooks Online (QBO):
- Sign in to your QBO company.
- Select (?) Help and proceed to the Search tab.
- Type a question or topic from the designated field, then click Contact Us at the bottom of the Help panel.
- Choose Chat or Callback.
To reach them from the Merchant Service Center, you can follow these steps:
- In the top menu, click Support.
- Enter your concern in the What can we help you with? box, then pick Continue.
- Select Chat or Callback.
Please don't hesitate to post here again if you need further assistance.
