Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Desktop 2019 pro- can't open any accounts

I have QB desktop 2019 pro and have used for QB for years.

I have made sure QB is updated.

My file opens just fine but when I go to the chart of accounts and double click on any account it won't let me open the account. When I do a search for a specific dollar amount the transaction shows up.

I checked to see if the window is hidden but it is not - all i see is Home and Chart of accounts.

I also ran file doctor that it doesn't find any errors.

Other quickbook files (for different companies open just fine and do not have this particular problem.

Any suggestions?

Solved
Best answer September 02, 2020

Best Answers
QuickBooks Team

Desktop 2019 pro- can't open any accounts

Hey there, VS1839. 

 

Thanks for dropping by the Community, based off of your description, your best option would be to reach out to our support team. They will be able to dive into your account and diagnose why you can't access accounts. To reach them follow these steps:

 

NoteUpdate your QuickBooks Desktop to see all your support options in the Help window. These include Call Me Back and Messaging, which get you help without the long wait time.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk.
  5. We’ll provide you a few support options. Availability may be limited. Select which one is best for you.

Check our support hours and contact us.

 

If you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

View solution in original post

12 Comments
QuickBooks Team

Desktop 2019 pro- can't open any accounts

Hey there, VS1839. 

 

Thanks for dropping by the Community, based off of your description, your best option would be to reach out to our support team. They will be able to dive into your account and diagnose why you can't access accounts. To reach them follow these steps:

 

NoteUpdate your QuickBooks Desktop to see all your support options in the Help window. These include Call Me Back and Messaging, which get you help without the long wait time.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk.
  5. We’ll provide you a few support options. Availability may be limited. Select which one is best for you.

Check our support hours and contact us.

 

If you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

View solution in original post

Level 1

Desktop 2019 pro- can't open any accounts

Thank you for you reply. My quickbooks is update (I did a manual update just in case). When I go to help/Quickbooks Desktop Help I don't get any choices - just a list of questions that other people have asked. I don't see a way to get any assistance from Intuit - there is no portal / way to contact them or to have intuit reach out to me.

Thanks

QuickBooks Team

Desktop 2019 pro- can't open any accounts

Thanks for getting back in here, @VS1839.

 

Let me add some more details in reaching out to our Support team. We've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively. Here's how:

  1. Open your QuickBooks.
  2. Select the Help menu and choose QuickBooks Desktop Help.
    d1.PNG
  3. Click Contact us at the bottom of the page.
    d2.PNG
  4. Type in your concern under Tell us more about your question box and click the Search tab.
    d3.PNG
  5. Click on Start a Message under Here's how to connect with a QuickBooks expert.
    d4.PNG

Please also review our support hours to ensure your issue gets addressed right away. 

Also, there's an ongoing investigation about the INV-49965-Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports. In the meantime, our engineers recommended running QuickBooks Desktop as Administrator to be able to open an account.

 

You may also consider visiting our QuickBooks Help. This way you'll be guided setting up payments, managing your income and expenses, running reports, etc. 

 

Feel free to leave a comment below if you've got more QuickBooks concerns. Take care, and stay safe always.

Level 1

Desktop 2019 pro- can't open any accounts

I first noticed I could not open bank feeds.

 

I can also confirm running Quickbooks as Administrator will allow this to work, including bank feeds and opening accounts. Right-click the Quickbooks Shortcut and click Run-As Administrator.

Level 1

Desktop 2019 pro- can't open any accounts

I can't even go to the help menu because Quickbooks tells me I need to sign into my Intuit account, and it gives an outdated email. I have an Intuit account with my current email, but that doesn't make the message go away. When I try changing the email, I have to sign in, and I can only sign in with my current email. None of this makes the original message go away and I can't get into Quickbooks desktop. Please help!

QuickBooks Team

Desktop 2019 pro- can't open any accounts

Hello there, @hmikkelson.

 

QuickBooks will usually ask to log in to your Intuit account if you're using an add-on service that needs an internet connection. It includes Payroll Services, QuickBooks Payments, and Intuit Data Protect. This includes Payroll Services, QuickBooks Payments, and Intuit Data Protect.

 

You can go through the process and once it has been successfully set up. I'll show you how:

  1. From the Intuit account window, select I’m an admin, and I’m the primary person who can:
  2. Click what you can do in the account, and then enter your email. 
  3. Select I’m an admin, and I’m the primary person. Then, you’ll be prompted to enter your Email or user ID.
  4. Enter your Password.
  5. Click I forgot my user ID or password.
  6. Click Sign In.

You can also check out these link for more details on managing and securing your accounts: 

Let me share these articles to make sure all details on your Intuit account are updated:

 

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

Level 1

Desktop 2019 pro- can't open any accounts

Thank you, but I'm not using any add-on services. I have the Desktop Pro 2019 version and this message about signing into my Intuit account has just started appearing in the last couple of months. I go around and around trying to get rid of the email address it thinks I have, and I end up saying I need more time just so I can get into Quickbooks and update my account on my desktop. When I click on "sign in" it gives my old email address, for which I no longer have the password (and I didn't give this email address when I purchased Quickbooks 2019; it's left over from a previous version).  When I click on "manage your account," it contains my current information. The only way I can get rid of that message about signing into my Intuit account is to sign in with my old email, which I can't do. I no longer have access to that email, so if it sends new password information to that account I won't get it.

Level 15

Desktop 2019 pro- can't open any accounts

@hmikkelson 

Are you able login to your CAMPS? Are you using your old email address as the Primary Contact? 

Level 1

Desktop 2019 pro- can't open any accounts

Yes, I can log in to CAMPS, and my information is updated. However, when I open Desktop Pro 2019, I get a message telling me to log into my Intuit account, and that's where my old email address shows up. I've attached a screenshot of it. I can't change that email address and I no longer have a password associated with it. I haven't had that email address for 2-3 years, so I don't know how it got associated with my Quickbooks 2019, which I bought last year. I can't do anything in Quickbooks because of that popup message.

QuickBooks Team

Desktop 2019 pro- can't open any accounts

Thanks for keeping us updated, hmikkelson.

 

I'm here to share some information about the alert to set up an Intuit account.

 

Last month, we've started a campaign to proactively make sure that our customers have an Intuit ID linked to their company file. In our continued efforts to improve the security of all our products, we're making the change to use an Intuit account when accessing QuickBooks Desktop. Additionally, this will give the primary contact greater control over user access and make it easier to have all your Intuit products seamlessly connected.

 

The email address that needs to be updated is one you've used upon registering your QuickBooks. Since you no longer have access to that email, you can send us a request to recover it, and we'll take care of your application within one business day. Once recovered, you can follow the steps below in updating your email address:
 

  1. Go to camps.intuit.com.
  2. In the Manage your QuickBooks page, select the product or service you would like to manage.
  3. Select the drop-down arrow beside your company name.
  4. Select Edit Login, then go to the Profile tab.
  5. Click Edit in the Email address field.
  6. Enter your new email address (your Intuit account) in the Email address and Confirm email address field.
  7. Enter your login password in the Password field.
  8. Select Save, then go to your email’s inbox and open the verification email.
  9. Click Verify my email, then follow the on-screen instructions to complete the process.

I also recommend reading this article to know the tips and tricks in using the Customer Account Maintenance Portal: What is CAMPs and how do I use it?.

 

Should you need additional assistance or any further information, please do not hesitate to reach out to me again. I'll be more than happy to help.

Level 1

Desktop 2019 pro- can't open any accounts

Thank you. I filled out the form for recovering access to my old email so I can change it, and I uploaded a pdf containing a photo of my driver's license. I got this message in return: 

Dear Holly,

Your QuickBooks Account Recovery Request, case number [removed] has been declined.

 

 

For the protection of your account data we are unable to process your account recovery request. The document provided was not one of the documents that we accept as proof of identity.

 

 

 

 

 

 

 

 

 

Please resubmit your claim via https://community.intuit.com/content/p_na_na_gl_cas_na_article:L367nlElJ_US_en_US

When resubmitting please remember that in order to process your Account Recovery Request, we require documentation that establishes your identity. Any photo ID submitted should be clear enough to make out the features of the person pictured in the ID. Please provide a copy of one of the following as Proof of Identity:

- Drivers License (Non Expired)

- State Issued ID with Address

- Notarized document with your name and address.

- Passport

Thank you,

Intuit Customer Success

 

The link provided doesn't work. I don't know what was wrong with my driver's license, because to me it looks like the image is very clear.

QuickBooks Team

Desktop 2019 pro- can't open any accounts

Thanks for getting back to us here, @hmikkelson.

 

I have some information about how you can resubmit your information. Another way to do it is through our recover your account page. Just enter your details and upload a clear, and non-expired digital copy of the following:

 

  • Driver’s License
  • State/Federal ID with address
  • Passport
  • Notarized document with your name and address

Here's the link to process your request: Recover your account when you can't sign in.

 

Just scroll down towards the "If you can’t get a message at the phone or email on file" section, fill in the information field, and follow the steps that'll guide you through the rest.

 

If you're still unable to submit, please contact our QuickBooks Customer Care Support so we can assist you further. Here's how to reach out:

 

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select Search for something else, then enter a brief description of your issue.
  3. Hit Search.
  4. Click Start a Message.

In case you need help with other account management tasks, click this link to go to our general topic with articles.

 

Feel welcome to message me if you still have questions or concerns. I'll be here for you. Take care and have a good one.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us