Hi there, SamWill.
Thanks for reaching out to us. Let me help isolate this problem so you keep your QuickBooks App up and running.
We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. To refresh your QuickBooks app, let's clear your window app's cache by following the steps below:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
If resetting the App Data still doesn't make a difference, you'll nee to uninstall and reinstall the program. To do this, you can check this article for the detailed steps: QuickBooks App for Windows and Mac: General support.
If the same thing happens, I recommend calling our QuickBooks Online Support Team so they can investigate this further.
- Click this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select the version of QuickBooks, click Contact Us.
- Type-in Technical Support on the search bar.
- And click Get the Phone number below.
Please let me know how it goes. I'll be around to help if you have any other concerns about QuickBooks app. Have a good one.
