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Level 1

Desktop app broken after upgrade

I've been using  Quickbooks online for about five years. I downloaded the desktop client/app a couple years ago. A week or two I upgraded the app and now I get nothing. I open up the desktop app and literally it is an empty shell. What do I do?

Solved
Best answer January 30, 2019

Best Answers
Highlighted
QuickBooks Team

Desktop app broken after upgrade

Hi there, SamWill.

 

Thanks for reaching out to us. Let me help isolate this problem so you keep your QuickBooks App up and running. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. To refresh your QuickBooks app, let's clear your window app's cache by following the steps below: 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening. 

If resetting the App Data still doesn't make a difference, you'll nee to uninstall and reinstall the program. To do this, you can check this article for the detailed steps: QuickBooks App for Windows and Mac: General support.

 

If the same thing happens, I recommend calling our QuickBooks Online Support Team so they can investigate this further. 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar. 
  4. And click Get the Phone number below. 

Please let me know how it goes. I'll be around to help if you have any other concerns about QuickBooks app. Have a good one. 

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Desktop app broken after upgrade

Hi there, SamWill.

 

Thanks for reaching out to us. Let me help isolate this problem so you keep your QuickBooks App up and running. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. To refresh your QuickBooks app, let's clear your window app's cache by following the steps below: 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening. 

If resetting the App Data still doesn't make a difference, you'll nee to uninstall and reinstall the program. To do this, you can check this article for the detailed steps: QuickBooks App for Windows and Mac: General support.

 

If the same thing happens, I recommend calling our QuickBooks Online Support Team so they can investigate this further. 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar. 
  4. And click Get the Phone number below. 

Please let me know how it goes. I'll be around to help if you have any other concerns about QuickBooks app. Have a good one. 

View solution in original post

Highlighted
Level 1

Desktop app broken after upgrade

THANKS! Resetting the App Data fixed it.

 

I appreciate your help.


Sam

Highlighted
QuickBooks Team

Desktop app broken after upgrade

Thanks for getting back to us, @SamWilliam-son.

 

I appreciate you for following the steps that I've provided which resolved the issue, and I'm glad that I was able to help you today. Please know that you're always welcome to post if you have any other concerns. Community team will always here to help you out. 

 

Wishing you and your business continued success. 

 

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