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JT
Level 1

Desktop app on laptop pc works when docked w/ external monitors but cannot use when undocked. App launches and I can 'alt-tab' to it, but cannot see on screen.

 
1 Comment 1
Rose-A
Moderator

Desktop app on laptop pc works when docked w/ external monitors but cannot use when undocked. App launches and I can 'alt-tab' to it, but cannot see on screen.

Thanks for reaching out here in the Community, JT.

Let's get your desktop app working and get you back to business.

 

You may want to reset the app and try to dock with external monitors again. If the problem persists, I suggest calling our dedicated team who will be happy to assist you.

 

To reach us, please follow these steps:

 

  1. Click (?) Help at the upper right corner.
  2. At the bottom, click on Contact us.
  3. Type in your concern then hit Continue.

Let me know how it goes or if you ran into a different situation by leaving a reply below. You have a wonderful day.

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