Glad to have you here as a member of the QuickBooks Community. I've encountered this situation before. More than likely it may be a permission error on the back end that can be resolved by contacting our support team.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose a way to connect with us,either Start Messaging or Get a Callback.
Please let me know how it goes. I look forward to hearing back from you. Have a great day!