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jburke17
Level 3

Desktop Premier Plus Office Depot

In January my husband's business hired their first employee and we determined that we needed to move away from the free software we had been using, to a software that would allow us to enter estimates, sales orders, invoices, and payroll. I purchased the Premier Plus 2021 w/enhanced payroll for 1 user from Office Depot as I would be handling all of the estimates, invoicing and payroll. Then in May we hired another employee and we realized that because I work fulltime in addition to assisting with my husband's company, we needed my husband to have access to enter estimates, invoicing, and one employee access to enter estimates. When I initially reached out to QB about additional user licenses, I was told that it wasn't available since I had purchased at Office Depot. Last Friday I reached out to QB again and was told that if I purchased a version of Premier Plus - 2 users, that I would be able to install on the other laptops, and merge them with the main file of the company. I took that advice and purchased (again from Office Depot as a digital download), and reached out to QB again this morning as I was instructed to begin the process. I was told in that chat that the information provided to me on Friday was incorrect and that I would need to go through QB to purchase 2-user licenses at 499.95 each, in order to have it set up for 3 users and Office Depot is investigating whether or not the

11 Comments 11
Catherine_B
QuickBooks Team

Desktop Premier Plus Office Depot

Hello there, jburke17.

 

I can help you set up a multi-user network so computers on your network can access your company files.

 

If you purchased directly from QuickBooks, you have the option to add licenses to your subscription. However, looks like you bought the product through Office Depot, it will be best to contact them so they can help you with adding licenses. 

 

Once you have other licenses, you can install them and then follow the steps on how to set up folder permissions on your server computer. For the whole multi-user option, you can click here

 

If you have other questions, you can always mention me in your reply. Take care!

jburke17
Level 3

Desktop Premier Plus Office Depot

@Catherine_B  will the licenses that came with the purchase on Friday work for this? 

john-pero
Community Champion

Desktop Premier Plus Office Depot

You purchased a subscription version where stand alone for QB Pro/Premier and payroll included as it's own subscription might have been sufficient.

 

But thus is a rare time where I would promote QBO over QB Desktop as it sounds like you need not only multiple users but remote access to the books from the field. Unfortunately you might be ought tge cost so far of desktop,  but a single QBO with payroll may cost less than adding additional users to Desktop Premier Plus

jburke17
Level 3

Desktop Premier Plus Office Depot

I have a Desktop version w/payroll. I am the 1 user on that 1 user license. On Friday, on the advice of a QB rep, I purchased another Desktop version w/o payroll (same version just minus the payroll), for 2 users. The rep on Friday told me that the version w/o payroll could be migrated to the version w/payroll; however, today I am told you cannot. 

I feel like there is a lot of back and forth on what is possible from QB reps. 

AlcaeusF
Moderator

Desktop Premier Plus Office Depot

Hello @jburke17,

 

I appreciate you for adding more details here in the Community. Allow me to chime in and provide some clarification about the QuickBooks Desktop version.

 

Ideally, when you purchase a subscription directly from QuickBooks, you have the option to add licenses within the program. Since you've bought the product through a third-party provider (Office Depot), It would be best to contact them for further assistance.

 

They can confirm if merging the newer subscription (2 user licenses) with the previous one or upgrading license is possible. Also, Office Depot can provide suggestions so you can get a QuickBooks with three user licenses together with a payroll add-on.

 

You can also check these articles for more details about QuickBooks Desktop, like how to purchase additional user licenses, as well as some steps to upgrade company files:

 

 

Feel free to hit that Reply button if you have additional questions about the program's capability. Have a great day ahead.

Fiat Lux - ASIA
Level 15

Desktop Premier Plus Office Depot

@jburke17 

You should purchase the additional license seat thru your local partner/partner. Most of the time, QB Sales Reps only interest to offer a new license. You are still eligible to ask the refund for your new (unused) license later. Contact us in private if you couldn't find any local partner to help with your issue.

jburke17
Level 3

Desktop Premier Plus Office Depot

Office Depot will not let me return the digital download, so since this is the case, am I not able to download and then link to the current company I have set up and back up regularly? 

jburke17
Level 3

Desktop Premier Plus Office Depot

@AlcaeusF 

Office Depot will not let me return the download I purchased on the advice of one of QB reps, since this is the case, is it not possible for me to use these licenses?

Fiat Lux - ASIA
Level 15

Desktop Premier Plus Office Depot

@jburke17 

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/intuit-refund-requests/how-do-i-request-a-refund-for-my-quickbooks-product/01/434450#M9324

 

jburke17
Level 3

Desktop Premier Plus Office Depot

@Fiat Lux - ASIA Unfortunately, I did not purchase from QB directly. 

Fiat Lux - ASIA
Level 15

Desktop Premier Plus Office Depot

@jburke17 

Try the following method.

You have 60 days from the purchase date to get a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department.

Refunds for electronically delivered QuickBooks can be requested by sending an e-mail with a copy of your purchase receipt as well as the license number of the product to be refunded to ereturns @ intuit dot com.

 

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