For more than 1 year, I have tried to access the Desktop ProAdvisor Certification training that was included in the bundle that I purchased. I have spent more than 30 recorded hours on the phone with Support and still get no resolution. When I open the Desktop program, it shows ProAdvisor as a choice in the Accountant dropdown and also a line item saying accessing ProAdvisor Training. But when I sign in, it goes right to QBO which only offers Online ProAdvisor and some specialty courses. The main reason I purchased the bundle I did was for the certification training. My account has now been charged again for the subscription fee and still no ProAdvisor access. At one point last year, my QBO showed a sentence saying to click there for access to Desktop ProAdvisor training, but it was grayed out and is now no longer present. I really need to access the training. Since Support cannot help, I was hoping maybe someone on this portal might have a suggestion. Thanks.
I see that you haven't responded recently to my problem. I see posts from others who have accessed ProAdvisor for Desktop training and just don't understand why I have paid for this, but still cannot access it. I need to know if there really is some sort of solution, or I need a refund as it seems that this product was sold, technically twice for two years and is really not available to me.