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DR422
Level 1

Desktop ProAdvisor Training

For more than 1 year, I have tried to access the Desktop ProAdvisor Certification training that was included in the bundle that I purchased. I have spent more than 30 recorded hours on the phone with Support and still get no resolution. When I open the Desktop program, it shows ProAdvisor as a choice in the Accountant dropdown and also a line item saying accessing ProAdvisor Training. But when I sign in, it goes right to QBO which only offers Online ProAdvisor and some specialty courses. The main reason I purchased the bundle I did was for the certification training. My account has now been charged again for the subscription fee and still no ProAdvisor access. At one point last year, my QBO showed a sentence saying to click there for access to Desktop ProAdvisor training, but it was grayed out and is now no longer present. I really need to access the training. Since Support cannot help, I was hoping maybe someone on this portal might have a suggestion. Thanks. 

3 Comments
Candice C
QuickBooks Team

Desktop ProAdvisor Training

Greetings, @DR422

 

It's great to see a new face here in the Community. This isn't the impression I want to leave you with. 

 

Since you're having trouble, I'm going to private message you within the Community. I want to make sure all of your concerns are addressed. Here's how to check your messages: 

 

  1. Go to your Profile bubble icon. 
  2. Select Messages
  3. Click on the message from me to review it. 

 

It's that easy. Here's an article that can give you the steps to contact our Customer Support Team if need be again. 

 

The Community is always here to have your back. I'll be waiting for your response in my private messages. 

DR422
Level 1

Desktop ProAdvisor Training

I see that you haven't responded recently to my problem. I see posts from others who have accessed ProAdvisor for Desktop training and just don't understand why I have paid for this, but still cannot access it. I need to know if there really is some sort of solution, or I need a refund as it seems that this product was sold, technically twice for two years and is really not available to me. 

MaryLurleenM
Moderator

Desktop ProAdvisor Training

Hello there, DR422,

 

We're unable to pull up your account here in the Community. I recommend reaching out to our QuickBooks support. They can check your account and see why you're unable to use the paid subscription.

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Start Messaging button.

Also, please check out the support hours by visiting the Support hours and types article.

 

If you have other concerns, don't hesitate to leave a reply.

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