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Desktop Quickbooks won't open???

When I attempt to open my desktop quickbooks pro 2019 it goes through nthe motions but does not open quickbooks????  Can you help me here.  

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QuickBooks Team

Re: Desktop Quickbooks won't open???

Hello there, @chrisplan1.

 

Thanks for bringing up this issue to our attention. This isn't what we want you to experience. 

 

There are various reasons why you encounter this problem and I'm here to help ensure you're able to open your QuickBooks Desktop successfully and get you back to business. 

 

One of the reasons is QuickBooks processes might be running in the background. To fix this issue, close all your QB version. Then, follow these steps below: 

 

  1. Download the QBRefresher Tool to help you end these QuickBooks processes. 
  2. Save the file on your desktop.
  3. Run the QBRefresher tool.
  4. Re-open your QuickBooks. 

 

If these steps didn't work, let's perform a mini-repair by restarting your computer to clear these processes and temporary data in your system file. Then, try to re-open QuickBooks. If you receive errors when opening your QB Desktop, I'd suggest you run the QBInstall tool. Here's how: 

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to the local desktop when prompted.
  3. Close any open programs, then run the QBInstall Tool. This process may take a while to complete, depending on your internet speed and computers' performance.
  4. Restart your computer after running the tool. This is to ensure all parts are properly updated.

 

If none of these steps works for you, I'd recommend performing a clean install. No worries, this action will not remove your company file. Your installation and program files will just be moved into a new folder in the same default location. 

 

For more information, check out this help article: Clean install QuickBooks Desktop. It has a step by step guide to help you completely uninstall QB Desktop to fix company file issues. 

 

You can also read through: Solutions for when QuickBooks stops working. It'll guide you on how to open the QuickBooks program successfully. 

 

Feel free to message us again here in the Community, @chrisplan1. We're always delighted to help. 


 

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