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Desktop to Online Conversion Reconciliation issues

I have a client who converted from desktop to online and when we compared all of her financial statements everything tied out. However, during her bank reconciliations we noticed that items were marked as unreconciled that were, in fact, reconciled preconversion. It also marked all of the items with a post conversion date to reconciled. Has anyone else seen this happen? I called support and they said the info is online that this could happen and it was up to me to know that. I can’t seem to find anything on it. 

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QuickBooks Team

Desktop to Online Conversion Reconciliation issues

Hello, @schristman486. Welcome to QuickBooks Community! Let me assist you today, so you’re able to sort out this reconciliation issue in QuickBooks Online.


When moving a company file from QBDT to QBO, you may notice differences in how your books appear. Reconciliation reports don’t appear in QBO. That said, reconciled transactions show up as unreconciled in the register.


As a workaround, we can manually reconcile the transactions. Here's how: 


  1. If your accounts are connected to online banking, make sure you match and categorize all of your downloaded transactions.
  2. Click the Gear icon and then Reconcile. If you're reconciling for the very first time, tap Get started to continue.
  3. From the Account dropdown, select the account you want to reconcile. Make sure it's the same one on your statement.
  4. Review the Beginning balance. Then, make sure the beginning balance in QuickBooks matches the one on your statement. Here's what to do if they don't match.
  5. Enter the Ending balance and Ending date on your statement. Some banks call the ending balance a "new balance" or a "closing balance".
  6. If you see it, review the Last statement ending date. This is the end date of your last reconciliation. Your current bank statement should start the day after.
  7. When you're ready to start, press Start reconciling.


Also, I’d recommend reaching out to your accountant about the best process for your books.


Check these articles for further guidance in moving your QBDT data to QBO: 



In addition, I've got these handy reconciliation-related articles for additional reference: 



Stay in touch if you have any other questions or concerns about managing your transactions in QBO. I’ll be right here to answer them for you. Enjoy the rest of the day.

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