Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

Hello there, @ jolei.

I appreciate you doing some troubleshooting steps to resolve the issue. Since the problem persists, I have some additional workaround that you can do to get the best display results for QuickBooks Desktop. 

Let's first change your display and view preferences in QuickBooks, then adjust Windows settings to fix your screen issues Here's how: 

1. Close your QuickBooks Desktop.
2. Go to the Windows Start menu, then type "QuickBooks" into the search field. 
3. Right-click the QuickBooks icon, then select Open file location.
4. Right-click the QuickBooks.exe file and select Properties in the folder.
5. Go to the Compatibility tab.
6. Check the box for the Disable display scaling on high DPI settings. You can also select Change high DPI settings and Override high DPI scaling mode.
7. Click Apply, then OK.

Once done, open your QuickBooks and check for display issues. If you still see issues, follow these steps below to adjust your view preferences. Here's how: 

1. Go to your QuickBooks Edit menu, then select Preferences.
2. Click Desktop View on the list, then choose the My Preferences tab.
3. In the View section, select the One Window option.
4. Select OK.

I'd suggest you close and reopen your QuickBooks company file and check again for display issues. If you're still experiencing the same thing, follow step 3 outlined in this help article:  Fix screen issues in QuickBooks Desktop. 

If you have any questions concerning QuickBooks, reach back out to me by commenting below. I'm always here to help. Have a great day! 

Hi there,

Thank you so much! This fixed the display issue, but the box that shows up still does not go away no matter what I enter into it. I don't have a button to "continue" or "next step" or anything to log into my company's Intuit account. Is there a reason this is showing up now? The program has me change the password every 180(?) days, but has never tried to "set [me] up [with] an Intuit account." I still cannot access my customer files, nor  can I click any of the menu buttons or the buttons at the top.

Hello, jolei.

I'm happy that the display issue is fixed. I appreciate taking the time to do the steps from Mary. I have another trick we can use to resolve the box issue. 

The box looks a case of a webpage issue, which might be the reason why you can't continue. QuickBooks Desktop uses Internet Explorer to open internet pages in it. In this case, we can troubleshoot the browser to fix the issue.

There are times that the existing cache data can affect how the content in the webpages is displayed. We can simply clear this:

1. Open Internet Explorer.
2. Click the small gear icon at the top right, then choose Internet options.
3. Go to the General tab, then click Delete under Browsing History.
4. Check the following options: Temporary Internet files and website files, Cookies and website data, History, and Passwords.
5. Hit Delete.
6. Close the Internet Options window, then Internet Explorer.
7. Open QuickBooks Desktop again and check to see if you can set up your account properly (or to make the box go away).

We can also change the compatibility to view if clearing the internet files doesn't work. This can help display webpage content (such as buttons and links) properly. Here's how:

1. Open Internet Explorer again, then click the Gear icon.
2. Select Compatibility View Settings.
3. In the Add this website field, enter https://*.intuit.com then hit Add. Do the same for https://*.quickbooks.com.
4. Select Close.

If the steps above don't work, then we can start repairing QuickBooks Desktop to fix damaged components. You can check this article for the steps: Repair your QuickBooks Desktop for Windows.

After repairing, open QuickBooks Desktop and try setting up your Intuit account again. 

If you need help with your tasks, I'd recommend reading our articles for guides and information. 

You're welcome to reply in this thread again if you have follow-up concerns. You can also include other questions about QuickBooks Desktop. 

James,

I appreciate your thorough step-by-step process. 

Unfortunately I've figured out that this box problem was cause by an unauthorized person trying to add a user to access our customer database and company files.

Intuit telephone support told me to right click on the blue bar at the top of the box and hit maximize, minimize, then finally exit. When I hit exit, that's when it became apparent someone was planning to create a user account to access our files from a different computer.

Simply clicking exit and cancel fixed my box problem. I'll be back to this thread if I ever need to add another user, and I'm sure I will at some point.

Many thanks to both of you,

Jolei

I have been waiting for 8 days to have my access to my on-line companies restored.  I have followed every instruction. I have used the two step verification (which is working), started the recover my account process three times, submitted my ID and spoken to many well meaning associates who are unable to do anything as the system of account recovery is now automated; (Idiocracy is here).  The problem is internal, it is a fractured customer data base.  Just like a corrupted customer or vendor list; a name that has been entered with a slight deviation, will create a new file and set up a profile for the same customer; despite the audit trail showing which profile the customer is using.  I am referring to myself as a customer of Intuit since the early 90s.  I have On-line wholesale clients, a ProConnect client base, Desktop Clients and Payroll Clients. They have different company numbers and they are not under the same profile.  They were all connected until I updated my physical address.  My phone, email and credit card information has not changed.  I have received two notices that my account recovery was accepted and no password reset has been set.  I was also sent a welcome from Intuit as a new customer to the Community.  Am I the only Intuit Customer to experience this?  

I apologize for any inconvenience you have experienced with your QuickBooks account recovery, @MCPUR. I understand how frustrating it can be when you follow all the instructions and still encounter difficulties accessing your online companies.

Based on the information you provided, it seems that your issue is unique and not reported by other customers. It appears to be related to a fractured customer database and the update of your physical address. While the QuickBooks Community team may not have the tools to directly access your account, I recommend reaching out to QuickBooks Desktop support experts again. They are equipped with the necessary tools to securely access your account and assist you further.
 

It's best to explain your situation to our support including the details you mentioned about your different company numbers and the lack of password reset despite receiving account recovery acceptance notifications. They will be able to provide you with the appropriate assistance to resolve this issue.

Moreover, you may want to check out this link that contains informative articles to assist you in effectively managing your QBDT file: QuickBooks Desktop Help Articles.
 

I apologize for any inconvenience caused, and I appreciate your patience and understanding. If you have any further questions or need additional support, please feel free to notify me by leaving a comment below.

Hello DHeraV, 

With all due respect, thank you for taking the time to repeat everything I have already been told, and offering no concrete solution to my problem.  This is not a desktop issue.  I just received badges for my first post in the QB community forum.  I have been posting on this forum for over 20 years.  

The desktop support team does not have the authority to issue me a password reset into my online  and tax accounts. It has become automated.  

This is not a personal affront, it is just a venting of frustrations.  It is as if everyone is so thoughtfully saying, I feel your pain, or thinking of you, or I understand, and I am so sorry but there is nothing we can do for you. 

If anyone in the community has information on how to merge my companies under the same profile as it was 9 days ago before I updated my physical address, it would be greatly appreciated.  

Thank you very much, 

Michelle ONeil Puryear

We hear your sentiments and understand how time-consuming it is for your QuickBooks activities, MCPUR. Let me redirect you to our available support group.

We want to assure you that experiencing runtime problems that can disrupt your business activities with QuickBooks isn't our intention. Our goal is to help you resolve your concern promptly. It would be best to contact our QuickBooks Desktop Support again for further investigation and escalation to our top-tier assistance. 

Click this article for reference in updating your credentials in QuickBooks: Change, manage, or update your Intuit account with CAMPs.

I'm always around and ready to provide information if you have questions or need assistance with other QuickBooks concerns. Just let me know by dropping a reply below. Take care.