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jolei
Level 2

Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

HELP. I CANNOT DO MY JOB WITHOUT THIS PROGRAM. This box comes up and says, " To open the company file you now need to set up an Intuit account" and gives me the options "I'm the admin" and "I'm not the admin." I cannot scroll at all. It doesnt tell me what to type in the "I'm the admin" box, it doesn't let me scroll to a next or continue button, I cannot exit the box or click out of it. I don't know if this is a problem with my computer. I've run the tool hub too. I've opened the program holding control (letting me choose the company file) and nothing. 

4 Comments 4
MaryAnn_E
QuickBooks Team

Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

Hello there, @ jolei.

 

I appreciate you doing some troubleshooting steps to resolve the issue. Since the problem persists, I have some additional workaround that you can do to get the best display results for QuickBooks Desktop. 

 

Let's first change your display and view preferences in QuickBooks, then adjust Windows settings to fix your screen issues Here's how: 

 

  1. Close your QuickBooks Desktop.
  2. Go to the Windows Start menu, then type "QuickBooks" into the search field. 
  3. Right-click the QuickBooks icon, then select Open file location.
  4. Right-click the QuickBooks.exe file and select Properties in the folder.
  5. Go to the Compatibility tab.
  6. Check the box for the Disable display scaling on high DPI settings. You can also select Change high DPI settings and Override high DPI scaling mode.
  7. Click Apply, then OK.

 

Once done, open your QuickBooks and check for display issues. If you still see issues, follow these steps below to adjust your view preferences. Here's how: 

 

  1. Go to your QuickBooks Edit menu, then select Preferences.
  2. Click Desktop View on the list, then choose the My Preferences tab.
  3. In the View section, select the One Window option.
  4. Select OK.

 

I'd suggest you close and reopen your QuickBooks company file and check again for display issues. If you're still experiencing the same thing, follow step 3 outlined in this help article:  Fix screen issues in QuickBooks Desktop

 

If you have any questions concerning QuickBooks, reach back out to me by commenting below. I'm always here to help. Have a great day! 

jolei
Level 2

Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

Hi there,

 

Thank you so much! This fixed the display issue, but the box that shows up still does not go away no matter what I enter into it. I don't have a button to "continue" or "next step" or anything to log into my company's Intuit account. Is there a reason this is showing up now? The program has me change the password every 180(?) days, but has never tried to "set [me] up [with] an Intuit account." I still cannot access my customer files, nor  can I click any of the menu buttons or the buttons at the top.

jamespaul
QuickBooks Team

Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

Hello, jolei.

 

I'm happy that the display issue is fixed. I appreciate taking the time to do the steps from Mary. I have another trick we can use to resolve the box issue. 

 

The box looks a case of a webpage issue, which might be the reason why you can't continue. QuickBooks Desktop uses Internet Explorer to open internet pages in it. In this case, we can troubleshoot the browser to fix the issue.

 

There are times that the existing cache data can affect how the content in the webpages is displayed. We can simply clear this:

 

  1. Open Internet Explorer.
  2. Click the small gear icon at the top right, then choose Internet options.
  3. Go to the General tab, then click Delete under Browsing History.
  4. Check the following options: Temporary Internet files and website files, Cookies and website data, History, and Passwords.
  5. Hit Delete.
  6. Close the Internet Options window, then Internet Explorer.
  7. Open QuickBooks Desktop again and check to see if you can set up your account properly (or to make the box go away).

 

IE1.PNG IE2.PNG

 

We can also change the compatibility to view if clearing the internet files doesn't work. This can help display webpage content (such as buttons and links) properly. Here's how:

 

  1. Open Internet Explorer again, then click the Gear icon.
  2. Select Compatibility View Settings.
  3. In the Add this website field, enter https://*.intuit.com then hit Add. Do the same for https://*.quickbooks.com.
  4. Select Close.

 

If the steps above don't work, then we can start repairing QuickBooks Desktop to fix damaged components. You can check this article for the steps: Repair your QuickBooks Desktop for Windows.

 

After repairing, open QuickBooks Desktop and try setting up your Intuit account again. 

 

If you need help with your tasks, I'd recommend reading our articles for guides and information

 

You're welcome to reply in this thread again if you have follow-up concerns. You can also include other questions about QuickBooks Desktop. 

jolei
Level 2

Desktop version won't let me sign in without Intuit sign in, but also won't let me sign into Intuit.

James,

 

I appreciate your thorough step-by-step process. 

Unfortunately I've figured out that this box problem was cause by an unauthorized person trying to add a user to access our customer database and company files.

Intuit telephone support told me to right click on the blue bar at the top of the box and hit maximize, minimize, then finally exit. When I hit exit, that's when it became apparent someone was planning to create a user account to access our files from a different computer.

Simply clicking exit and cancel fixed my box problem. I'll be back to this thread if I ever need to add another user, and I'm sure I will at some point.

Many thanks to both of you,

 

Jolei

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