If you experience the same issue, I'd recommend getting in touch with our QuickBooks Technical Team.
So much as I would love to get this taken care personally, I am unable view confidential information and do a screen sharing session in this public forum. Only our phone representatives have the tools to do this.
Follow these steps to get their phone directory:
On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.
Keep me posted on the results by leaving a reply below. I want to make sure you are fully taken care of.