Direct connect bank feed issue

It’s great to have you here, @hanky.

I can share some details to make sure you’re able to connect successfully your bank with QuickBooks.

For starters, may I ask what specific bank account are you trying to connect with QuickBooks Desktop? One possible reason there’s no Synchronize button on your screen is because your bank account does not support Direct Connect. I’d suggest reaching out to your bank’s Customer Care team and verify with them the connection type they are using.

For additional insights, you may check out this article: Download Bank Feed transactions.

Feel free to click the Reply button if you have other questions about connecting your bank account with QuickBooks Desktop. I’m always here to help.

Hi @IamjuViel, thank you for reaching out. I use Chase Bank. 

Thanks for getting back to us, Hanky.

As what my colleague @juVielL stated, it's possible that Chase bank doesn't support Direct Connect for QuickBooks. This is one of the reasons why there is no Synchronize button. You'll have to reach out to them and verify if they can so you can use this feature.

You can always visit us if you have other questions. We'd be happy to work with you again. 

I can no connect bank feed

error message OL249

I'm glad you've reached out to us, @KartikPatel1964.

Let's perform some troubleshooting steps and get your bank feed connected with QuickBooks Desktop.

Here are some possible causes for this error:

• A problem at your bank (sometimes referred to as your financial institution or FI). 
• A problem with your Internet connection.
• A problem with one or more accounts in your company file.
• A problem with the download or import format.
• A discontinued version of Windows or QuickBooks Desktop.

First, let's enable TLS 1.2 in the latest version of Internet Explorer. Here's how:

Here's how:

1. Open your Internet Explorer 11 and make sure you have the latest version installed.
2. Click the Gear icon on the upper right section of Internet Explorer.
3. Go to Internet Options.
4. Select Advanced Tab.
5. Scroll down to the Security section.
6. Uncheck the USE TLS 1.0 and put a check in USE TLS 1.2.
7. Click Apply and then OK.
8. Close all open programs.
9. Restart your computer.

If you received the same error message, please check this article and scroll-down to Step 2 for additional troubleshooting steps: Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop.

You may also call our QuickBooks Desktop Technical Support Team if you need further assistance with the steps. They have the tools to do a screen share and walk you through the steps.

Here's how you can contact our phone support:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. In the Have a Question window, click Contact us at the bottom portion of the screen.
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Click on Start a Message.

For future reference, you can check this article: Import Web Connect (.qbo) Files.

Give this a try and let me know how it goes in the comment section. Please know that I'm only post away if you have follow-up questions.