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mindyjoerndt
Level 1

Direct deposit bank account

When I set up my account for direct deposit, I accidentally doubled a digit on my bank account number so I cannot verify the account. How can I change the number so it can be verified?  Thank you! 

3 Comments
PreciousB
Moderator

Direct deposit bank account

Welcome to the Community, mindyjoerndt.

 

Thanks for signing up to direct deposit. I'm happy to help you update the bank account information for your direct deposit payroll. Please follow the steps I've laid out below:

  1. Choose Employees at the top menu bar.
  2. Under My Payroll Service, select Accounts/Billing Information.
  3. Sign in using your Intuit Account login.
  4. In the Direct Deposit section, click the Bank Account details (see the first screenshot).
  5. Click OK on the message that appears.
  6. Enter your payroll PIN, then select Submit.
  7. Enter the correct bank account details (refer to the second screenshot).
  8. Select Submit.
  9. Click Continue.
  10. Select the bank account where QuickBooks Desktop should post transactions returned by the Intuit service.

image.png image.png

 

Next, update the account that direct deposit paychecks and fees will post to.

  1. Choose Employees at the top, then select Send Payroll Data.
  2. On the Send/Receive Data window, choose Preferences.
  3. In the Account Preferences, select the bank account from the drop-down list.
  4. Select OK to save your changes.
  5. Select Close on the Send/Receive Data window.

After one to two banking days, you'll see two small one-time withdrawals made by QuickBooks Payroll Service on your bank statement. Enter these two test debits in the QuickBooks Account Maintenance page to activate your direct deposit bank account:

  1. Go to Employees.
  2. Under My Payroll Service, select Account/Billing Information.
  3. Sign in using your Intuit Account login.
  4. Select Verify next to your Direct Deposit bank account information.
  5. Enter the two test debit amounts to verify your new bank account (see the third screenshot below).
  6. Enter and confirm your payroll PIN.
  7. Select Submit.

image.png

 

Check out this article for the detailed steps: Change your direct deposit bank account.

 

The information above should help you update the bank account details. Please contact me directly by adding a comment if you have other questions about QuickBooks Desktop. Enjoy your weekend!

mindyjoerndt
Level 1

Direct deposit bank account

That does not help because I can't get that far. It won't let me verify the account because I entered one too many digits initially. It is stuck on the verification.

Angelyn_T
QuickBooks Team

Direct deposit bank account

Hi there, @mindyjoerndt.

 

Thank you for getting back to us here in the Community. Allow me to join the thread and help share additional information about setting up direct deposit in QuickBooks Desktop (QBDT).

 

You need to update your bank account number to verify your account. If you're not able to update your bank account following the steps provided by my colleague PreciousB, I'd recommend contacting our Support Team to check and investigate this further for you.

 

For the support's contact information:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

You can also check this article for additional reference: QuickBooks Desktop Payroll Basic, Standard, & Enhanced.

 

Don't hesitate to add a post/comment below if you have any other direct deposit concerns. I'm always here to help you!

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