Hello there, Ann1625.
Let me direct you to the appropriate support channel to assist you with your payroll issue.
We'll have to review your direct deposit setup to identify the source of the issue. Performing this task requires us to gather personal information to access an account. For security reasons, I recommend that you get in touch with our Payroll Support Team.
One of our experts will look into the issue further to determine why your employee's payroll appears as paper checks. They'll help you perform a permanent solution once it's available.
Here's how:
- In your company file, go to the Help menu at the top bar and choose Contact Us.
- Type a brief description of the issue, like, encountering an issue customizing a statement, and select Continue.
- Sign in to your Intuit account and click Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
- We'll email you a single-use code enter it and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Select to Chat with us or Have us call you.
You can read this article to learn more about the support hours for each payroll service: Contact Payroll Support. Please read the following resources to learn more about the direct deposit feature, including the funding time and methods for troubleshooting payroll issues:
If you have any other payroll concerns, leave a comment below and tag my name. I'm always willing to help in any way I can. Have a good one.
