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Lucky2x
Level 1

Direct Deposit

We recently updated our version of Quickbooks Enterprise to Enterprise 19.  Every since we have done this, when we do payroll it is not issuing/generating a number for the Direct Deposits.  Instead it sends them to be printed and just puts "To Print" in the check number colum in the register, instead of issuing a DD transaction number like it always did before.  I have searched for how to change the settings that it does not send them to print but cannot find it in this version of Enterprise.  Any help would be greatly appreciated.

1 Comment
MirriamM
Moderator

Direct Deposit

It's good to have you here in the Community, Lucky2x.

 

I'd be happy to get the help you need about your Direct Deposit concern.

 

In your case, the problem might have been upon conversion. To further isolate the issue, I'd recommend setting up Direct Deposit again. Here's how:

  1. Go to Employees menu at the top, then select My Payroll Services.
  2. Click Activate Direct Deposit.
  3. Complete and review the form.
  4. Select View Agreement, then click the I have read and agree to the terms of service agreement checkbox.
  5. In the Check Security Limits section, answer the questions provided.
  6. Click Submit.
  7. A Confirmation page appears with the Next Steps instructions, which you can print.
  8. Select Return to QuickBooks at the bottom.

To give you more of an idea about this process, you can refer to this article: Set up direct deposit.

 

As always, if you’d need assistance with the steps, you can contact our Customer Care support for assistance. They have the necessary tools to walk you through in setting up.

 

I'd appreciate if you can update me on how it goes. I'm always here to offer additional assistance. Have a wonderful day ahead.

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