Disconnected from person I was chatting with

Hey, @Lmatt. 

I hate to hear that this happened. The best way to get back to getting your issue resolved is by asking your question in the Community or starting a new chat.

Here's how to start a new chat with someone from our Customer Support Team: 

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Type in your question and press Let's Talk. 
4. Scroll down and choose to Start a message. 

If there's anything else I can help with, just let me know. Have a great day!