I'd be delighted to get you moving in the right direction to get the support that you need, @mark211.
We've recently updated a new way of contacting our Customer Support Team. To get through to our support, simply click the the Help icon from your QuickBooks Online account.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
Furthermore, I also have all of the resources necessary to handle QuickBooks issues from right here. You can leave a reply below and I'll be more than happy to lend a hand.
Thanks for coming to the Community, I look forward to hearing from you again.