Does anyone else have problem with online chat? Nowhere for me to type??

Hi @accounts365 , thank you have posted in quickbooks community.

You could reach community to share your concern. Could you give us more details what your concerns about?

Glad to assist you.

Hello there, @accounts365, 

The Customer Support Team may not be available. That's why there is nowhere for you to type within that page. 

Here's what it looks like if you're using the prechat window: 

Our support hours are from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). I'd suggest contacting them within that period. Just select Start a chat under the Message an agent section.

If you've contacted them within the support hours, but the issue persists, the browser's stored cache may be full. It can cause unusual behavior in QuickBooks Online (QBO), such as being unable to type when chatting an agent. 

I'd first suggest logging into your QBO account using a private browser. It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + N if you're using Google Chrome. 

From there, go back to the Help menu at the upper right. If it works, let's clear your browser's cache to have a clean slate, so it'll function efficiently. If private browsing doesn't work, use other supported web engine to get the best and most secure experience with the program. 

Additionally, I recommend visiting this website: Resource Hub. It contains articles about managing your QBO account, income, expenses, banking, and inventory. Just click + More topics under Topics to expand the sections. 

As what gayatriluthfias20 suggested above, you can also click the Reply button below to provide more details about your concern. Other users and I might help you out in this forum to ensure we've got you covered. 

Please let us know if you need anything else. Keep safe.