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Hi there, @sarahhummeldvm.
You can also post your concerns here in the community, I'd be happy to take a look and help you further.
We have upgraded the way to contact our help services without using the direct phone number. You can request a callback or reach out to us using messaging a live agent.
Here's how to contact us:
You may also consider checking our support hours before contacting us to be assisted right away.
I've also included this page of help articles about QuickBooks Online.
Please don't hesitate to tag my name in the comment section below if you need further assistance or if you have any questions. I'd be happy to lend a helping hand. Take care and have a wonderful day.