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macsheatingandair
Level 1

Does anyone know what a Quickbook payment fees is? The charge was $10. There’s never been a charge under this heading before and QuickBooks customer service was no help.

Our subscription is $35 with the header “Intuit.” We’ve had no payments through QuickBooks lately, so that’s not it. Does anyone know how to get a higher level, knowledgeable QuickBooks rep.?

1 Comment 1
JaneDave_I
QuickBooks Team

Does anyone know what a Quickbook payment fees is? The charge was $10. There’s never been a charge under this heading before and QuickBooks customer service was no help.

Intuit frequently adjusts its payment fees based on the transactions you processed within QuickBooks Online, macsheatingandair. I'll provide more details about ACH payments and applicable rates below.

 

Intuit consistently evaluates its pricing structure in response to market conditions. These adjustments, including occasional increases, allow us to reinvest in and enhance our products and services, ultimately helping our customers optimize their business operations. As a result, some price modifications have been made.

 

If you have a QuickBooks Payment account, the charges you encounter are associated with transaction or service fees applied when processing online payments for your customers.

 

To have an overview of the current payment rates based on the transactions you've made in QBO, you can always read this article: Standard Payment Fees & Rates | QuickBooks Payments.

 

However, to further review the nature of the $10 that has been charged to your account, you can utilize our look-up your charge tool or contact our QuickBooks Support team. They have advanced tools and access to resources which will provide comprehensive details of the amount processed under your subscription plan. 

 

Moreover, you can check this page to learn about some of the commonly asked questions with QuickBooks Payments: QuickBooks Payments FAQ.

 

Furthermore, you can also view this article if you wish to set up recurring payments using Credit Card transactions in QBO: Recurring Credit Card Payment FAQs.

 

We value your business and are here to support you during these transitions. Please know that you can always revisit this thread if you've further questions about your billing payments. We're always here to help.

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