Thanks for reaching out. Just to make sure I'm on the right track when you select a vendor, a red box appears with the error message, "Failed evaluating feature flag(s)." I know ensuring your updates function as smooth as possible is a huge goal for every business, so let’s work together to resolve this issue quickly.
To begin, I recommend performing some browser troubleshooting steps that could help resolve the problem. First, refresh your web browser to ensure you’re viewing the most up-to-date information. Since QuickBooks Online (QBO) is a cloud-based system, it syncs seamlessly across devices. However, cached data collected by your browser to speed up loading times can sometimes become too full, leading to viewing or performance issues. Refreshing and clearing your cache can often resolve these problems. After clearing the cache, log out of QuickBooks and log back in to reset your connection with the server. Once completed, try selecting a vendor again.
If the issue persists, I suggest accessing your account through a private or incognito browser window. This step bypasses cached data and prevents potential conflicts caused by browser extensions, ensuring smoother functionality with QuickBooks.
Here are the keyboard shortcuts for opening a private/incognito window, based on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Additionally, ensure you are using a supported browser to maintain full compatibility and uninterrupted functionality with QuickBooks.
After completing these steps, you should be able to select vendors successfully.
If the issue continues, I recommend contacting our live support team for further assistance. They have the tools necessary to securely review your account and provide personalized support to resolve this issue as quickly as possible.
If you have any additional questions, don’t hesitate to reach out. I’m here to assist you every step of the way and ensure everything works seamlessly for you.
