Thank you for bringing this to our attention, Cathy. I’ll direct you to the appropriate team to assist you in accessing your time entries in QuickBooks.
As an administrator, you're still able to view all your clients' timesheets. To resolve the error message you've encountered, I suggest contacting our Live Support team. They can look into this issue further and offer additional guidance to help resolve it.
To reach them, follow the steps below:
- Go to the Help icon.
- Click Contact Us.
- Enter a brief description of your concern. Then, click Continue.
- Choose either Start a Chat or Get a Callback to start connecting with them.
To ensure timely assistance, you can check their support hours by clicking this article QuickBooks Online Support.
Additionally, I'll provide you with these links that offer guidance on managing timesheets for your clients in QuickBooks:
We're here and ready to help whenever you need assistance managing your timesheets or have any related concerns about QuickBooks. Stay safe.
