A mobile app troubleshooting helps fix the images not showing after snapping your receipt in your QuickBooks Online (QBO) mobile app, Hunter. Let's get right through it.
Before anything else, may I know if you encountered any errors while snapping a receipt? Also, what type of device are you using? Any additional information would be greatly helpful in resolving the issue.
To begin with, kindly ensure that your QBO mobile app is updated by checking either the Play Store or App Store. Once confirmed, proceed to refresh the app data, allowing you to view the most recently added information to your account. You can follow the steps below to achieve this.
- If you're using an iOS device
- Go to Settings, then select General.
- Click iPhone Storage, then choose the QuickBooks Online app.
- Tap Offload App.
- If you're using an Android device
- Go to Menu ☰, then click More Options ⋮.
- Choose Settings, then Refresh Data.
- Click YES to confirm.
If the issue with the images persists, continue to uninstall and reinstall the QBO mobile app. Before doing so, kindly make sure to back up your important data.
For a comprehensive troubleshooting guide, I recommend checking these resources:
Once you upload your receipts to your QBO account, review and categorize them to ensure they're allocated to the correct accounts.
Drop a reply below with any extra details you can add. I'm always here to provide you with more assistance. Thanks for dropping by.
