I can help you get this sorted out, Selah.
It could be that the Import Style feature hasn't turned on yet in the Settings preventing you from seeing this option. Let's enable this feature by performing the steps I outlined below:
The following steps should let you activate your Import Style feature in QuickBooks Online.
I also added this article that provides information about customizing sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online
If I can be of any additional assistance about importing styles in QBO, please do add them below. I'll be happy to help.
I had already done that, following this article like I mentioned: https://quickbooks.intuit.com/learn-support/global/importing-and-exporting-data/import-custom-form-s...
However, the option still doesn't show up in the dropdown.
Thanks for the screenshot, Selah.
You may be experiencing some browser-related issues. We can fix this by running some troubleshooting steps.
First, let's open QuickBooks on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:
Second, if it works, we can go back to your regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
Then, we also have the option to use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Feel free to check this article that has detailed information when mapping the form style: Design Your Custom Form Style.
Don't hesitate to mention my name if you need help. Take care!
Thanks for your reply. I cleared the cache on both Chrome and Firefox, as well as used Incognito/Private browsing mode and still don't see the option even though the plugin is enabled. Not sure if it has something to do with my account itself? Or maybe I just need to give it time. I also tried deactivating the plugin and reactivating it again a couple times, but it still didn't work.
I appreciate your efforts in trying to fix this Import Styles option problem, @Selah.
Allow me to provide some insights and steps to get this matter sorted out, so you can now start importing sales templates in QuickBooks Online.
The option to import custom styles is only visible to all the admin users. If you're currently using standard user access, then this is the reason the option isn't available.
To fix this, I recommend logging in as an admin so you can import the templates. Here's a link that you can visit to learn more about the different user access grant in QuickBooks Online: Learn how to manage who can access your books in QuickBooks Online.
However, if you're an admin already and the problem continues, I suggest contacting our Customer Care Team. They have the necessary tools that can help investigate the root cause of this hurdle and apply a resolution.
To contact them:
Please keep me posted on how things turn out. I'm just a few clicks away if there's anything else you need. Have a lovely day!