I can see you're trying to fix the issue when entering split transactions in QuickBooks Online, @jpsgirlsf. Let me guide you through the right support so you can have this done in no time.
Considering your situation, I'd advise contacting your bank to check for any potential system issues or upcoming maintenance. Those instances can affect QBO's performance when handling bank transactions.
If there's none, kindly reach out to our Customer Care Support. By doing this, we can investigate the said issue further and provide you with the best solution to your problem. Here's how to contact support:
- Login to your QBO account.
- Go to Help (?).
- Select between Talking to a Human or Chat.
Please note their hours of operation to make sure they're available for assistance.
You may also find these links helpful in managing bank transactions in QuickBooks. These also include resolutions in case the bank and QuickBooks balances don't match.
We'll do our best to respond as soon as we can. Just leave your reply below if you have other queries regarding banking or QuickBooks as a whole. Stay safe!
