Showing results for 
Search instead for 
Did you mean: 
Level 1

E-file Form 941

When trying to e-file Form 941 (Employer's QUARTERLY Federal Tax Return) the E-file button is grayed-out and when the "How can I e-file this form?" text is selected the following Script Error appears (screen shot of same also attached):

! An error has occurred in the script on this page.

Line:  1430

Char:  7

Error:  Unable to get property "length" of undefined or null reference

Code:  0

URL:  mk:@MSITStore:C:\Program%20Files%20(x86)




                Do you want to continue running scripts on this page?

                                                   Yes    No


Is there a way to fix this problem?




1 Comment
QuickBooks Team

E-file Form 941

Hey @kinnikinnick,


Let's configure your internet explorer settings and successfully e-file you 941 form. Let me guide you how.


Script errors appear when some settings for Internet Explorer are not configured properly to work with your QuickBooks Desktop. Some effects of this are:

  • Error when connecting or performing web-based connections
  • QuickBooks Desktop connectivity issues

To configure Internet Explorer, you'll first need to add Intuit to one of the Trusted Sites. Here's how:

  1. Open Internet Explorer.
  2. Click on the Gear icon, choose Internet Options.
  3. Click on the Security tab, select Trusted Sites, and click on Sites.
  4. In the Add this website the zone field, type *, and click Add.
  5. Click on Close.
  6. Tick on the Enable Protected Mode checkbox.
  7. Click on OK.
  8. Restart Internet Explorer to apply the changes.

Once done, you can now e-file your 941 form successfully.


You may refer to this article for more information: Configure Internet Explorer to Work With QuickBooks Payments and Related Applications.


Please fill me in if you have any other concerns. I'll be around to help.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up