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E-Mail stopped working.

Have QB PRO 2016.  My ability to send e-mails seems to have stopped.  Have used g-mail since day one with no problem till now.  Tried adding a Hotmail and Yahoo account and they do not work either.  Any suggestions?

1 Comment
QuickBooks Team

Re: E-Mail stopped working.

Let me help you continue sending emails to your customers, @tutie.


To resolve the error you’ve encountered, I suggest getting the latest version of QuickBooks Desktop. After May 31, 2019, QuickBooks Desktop 2016 users will no longer access the Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2016 software.


Check this article for more information: QuickBooks Desktop service discontinuation policy and upgrade information.  


For detailed guidance about the latest QuickBooks Desktop 2020, see this article: System requirements for QuickBooks 2020 and Enterprise Solutions 20.0.


If you have any other questions or clarifications, let me know by leaving a comment below. I’m always glad to help in any way we can.​ Have a wonderful day!

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